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adrian111
Punch Card
Posts: 14
Registered: ‎10-05-2013
Location: GB
Views: 393
Message 1 of 3

Ideapad 500s in meltdown

New machine bought 4th June 2016. Has been working fine until yesterday. Then "all of a sudden"...

 

  • Failure of WLAN driver (appears to pick up wireless network for 1-2 minutes then drops). Wireless connection either showing as “no internet, secured” or simply no network connections shown Wi-fi vanishes from Network & Internet. WLAN driver vanishes from Drivers list. Windows Troubleshooter indicates software/hardware issues with the WLAN Driver
  • Driver Power state failure (cannot properly restart or shut down)
  • USB 2 and 3 ports not recognising devices (flash drive, mouse etc.)
  • Reset PC not working from Settings; need to do it via Advanced Startup

 

I have done a full Reset several times and problems persist. Has anyone got an idea of what is going on here?

 

Many thanks

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Anil22
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Posts: 10
Registered: ‎06-29-2016
Location: US
Views: 335
Message 2 of 3

Re: Ideapad 500s in meltdown

Sounds like a hardware problem-possible motherboard issue. Have you tried using the Restore (through Novo button/Bios options) to restore your PC to factory default?

adrian111
Punch Card
Posts: 14
Registered: ‎10-05-2013
Location: GB
Views: 304
Message 3 of 3

Re: Ideapad 500s in meltdown

Hi there. I did system recovery several times, but not via the Novo button. I did it via Settings->Recovery->Advanced Startup (Settings->Recovery->Reset this PC would not work. How does using the Novo button compare to these options?

 

In the end I took the machine back to the shop for a refund.

 

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