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Narynbek
Paper Tape
Posts: 4
Registered: ‎01-17-2017
Location: US
Views: 5,410
Message 1 of 8

Ideapad 510 15ISK-80SR black screen on startup

I recently purchased an Ideapad 510 from Amazon at the beginning of December.  I started it up, did some updates, and then went on a business trip/vacation for a month.  Now, when I turn on my laptop, only a black screen appears.  The keyboard lights are on, but my screen is completely blank (no cursor, no Lenovo logo, nothing).

 

I have searched for help online, but am only finding intermittent problems, or suggestions of opening up my laptop to remove the battery.  Before I do that I wanted to see what other ideas people here had.  I was trying to open a support ticket with Lenovo directly, but have gotten very frustrated trying to find where to go to do that.

 

Any help would be MUCH appreciated.  This is a brand new computer with good specs (2.3 GHz Core i5, 8 GB RAM, 1 TB HDD, Windows 10).

 

Thank you,

Narynbek

Retired Support Specialist
Posts: 915
Registered: ‎07-05-2016
Location: GB
Views: 5,317
Message 2 of 8

Re: Ideapad 510 15ISK-80SR black screen on startup


@Narynbek wrote:

I recently purchased an Ideapad 510 from Amazon at the beginning of December.  I started it up, did some updates, and then went on a business trip/vacation for a month.  Now, when I turn on my laptop, only a black screen appears.  The keyboard lights are on, but my screen is completely blank (no cursor, no Lenovo logo, nothing).

 

I have searched for help online, but am only finding intermittent problems, or suggestions of opening up my laptop to remove the battery.  Before I do that I wanted to see what other ideas people here had.  I was trying to open a support ticket with Lenovo directly, but have gotten very frustrated trying to find where to go to do that.

 

Any help would be MUCH appreciated.  This is a brand new computer with good specs (2.3 GHz Core i5, 8 GB RAM, 1 TB HDD, Windows 10).

 

Thank you,

Narynbek


Hi Narynbek and welcome to the community,

 

A static discharge can attempt to resolve this problem, and below are some instructions on how to perform this:

1. Turn the unit off
2. Remove the Mains adapter
3. Press and hold the front power button for 90 seconds
4. Replace the Mains adapter
5. Turn the unit on as normal

 

Hope this help you and let us know how you get on


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Narynbek
Paper Tape
Posts: 4
Registered: ‎01-17-2017
Location: US
Views: 5,307
Message 3 of 8

Re: Ideapad 510 15ISK-80SR black screen on startup

The Mains Adapter is the power cord, correct?  

This PC does not have its power button on the fron, its in the area top-left of the keyboard.  Using this button I did what you suggested and it did not work.  Other ideas?

 

Thanks,

Narynbek

Narynbek
Paper Tape
Posts: 4
Registered: ‎01-17-2017
Location: US
Views: 5,253
Message 4 of 8

Re: Ideapad 510 15ISK-80SR black screen on startup

I am still having the same problem.  I tried pressing Fn+F2, F9 & F12 to see if the BIOS would open.  It did not.  I tried removing the RAM and turning it on, but that did not work either.

 

Other suggestions?

NB

Narynbek
Paper Tape
Posts: 4
Registered: ‎01-17-2017
Location: US
Views: 5,247
Message 5 of 8

Re: Ideapad 510 15ISK-80SR black screen on startup

I also connected to an external monitor, but it did not show anything.
Retired Support Specialist
Posts: 915
Registered: ‎07-05-2016
Location: GB
Views: 5,245
Message 6 of 8

Re: Ideapad 510 15ISK-80SR black screen on startup


@Narynbek wrote:
I also connected to an external monitor, but it did not show anything.

This sounds like the GPU has died,

 

lenovo tech support can be contacted on LINK and selecting the correct country.

 

Hope this help you and let us know how you get on

=====================================================================================
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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

 

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SudhirShinde
What's DOS?
Posts: 1
Registered: ‎10-28-2017
Location: IN
Views: 4,267
Message 7 of 8

Re: Ideapad 510 15ISK-80SR black screen on startup

I faced the same issue with my new IdeaPad 510. I followed these steps and was able to switch the laptop on. Thanks a lot for the solution.

 

Cbeers

blucorpe
What's DOS?
Posts: 1
Registered: ‎09-28-2018
Location: US
Views: 1,936
Message 8 of 8

Re: Ideapad 510 15ISK-80SR black screen on startup

I had the same issue....followed the steps and my screen is up and my laptop is working properly. Thanks a million!!!

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