09-13-2017 11:40 AM
Good evening, apologies if this has been covered elsewhere, I have looked but didn't find a similar query.
I have owned this laptop for 10 months and recently discovered that the optical drive doesn't work. The device doesn't appear in the BIOS or on Device Manager, but is powered and if I insert a disc it does whir away but is inaccessible.
I've tried using the hardware detection wizard, but that doesn't appear to find anything and I've tried solutions to do with registry editing which also haven't resolved the issue. Any suggestions would be gratefully received, thanks for taking the time to read!
09-13-2017 12:20 PM
Welcome to the Community Forums.
Having the optical drive not detected in the BIOS even if the power LED is not would indicate that at the machine level, it does not recognize that there is any optical drive in the system. Initially, the BIOS checks all devices I/O (input/output) as part of POST (power on self test).
Turn off the machine and remove the drive following the steps indicated from the hardware manual here (page 38).
Make sure the contact area is free as you reseat it back to the machine.
Then use the Novo button (item 3 page 58) to power on the machine for launching the BIOS / FN =F2 on restart.
Load BIOS default FN +F9 or choose it from the exit tab then save and exit.
Restart and check if the drive is working.
Else you can try the drive on another machine or to replace it with another known good drive if even cleaning it out (air canned blower / optical drive cleaner).
Hope this help answer your query.
Update us how it goes.
09-13-2017 01:37 PM
09-13-2017 02:35 PM
If there would be any additional cost for having the store to just check the DVD then try to consider the pricing of simply getting a replacement drive instead:
OEM recommended optical drive as per hardware manual (item 4 page 64):
4 HLDS GUE0N 9.0mm Slim Tray Rambo ODD Part number: 5DX0J46488
4 PLDS DA-8A6SH 9.0mm Slim Tray Rambo ODD Part number: 5DX0F86404
If you still have a warranty, then just call technical support and inform them that the BIOS does not detect the drive as they most likely are replacing it as soon as possible.