05-04-2017 05:15 AM
My new Ideapad 510S is not turning on. I have tried everything, however it just don't start. The worst is that I am in Mozambique on a business trip and there is no LENOVO official agents around.
How can I get help?
05-04-2017 06:24 AM
Hi Mperal ,
Welcome to the Community Forums.
You can follow the initial power check out guideline (page 21-22) from the hardware manual initially.
Checking probable point of failure such as adapter functionality we hope that a spare one would charge up the battery while the laptop is turned off. Battery indicators should indicate change in status after 1-2 hours being plugged in.
Here is the official service center locator but you may consult with other repair center to verify the cause until you can get back to your location where your inwarranty service would be available.
Update us how things go.
05-04-2017 08:36 AM
Unfortunattly the problem seams to be really bad. So:
1. The light informing that is on charge, is ok, so battery is charging and power is reaching the laptop;
2. I found a procedure, throught the LENOVO website, that was pressing the NOVO button and nothing happend;
3. I have tried to reconnect it by pressing the POWER button for several seconds, with and without the power adapter plugged;
4. This has happen the past 2 days (only after several hours of no use) and always was solved by pressing the power button for several seconds. It just seams to be "dead".
Should I send it to Portugal by a carrier or the companies listed as Service Providers in Mozambique (where I am) are really able to check it? I don't want to loose the warranty. I bought this laptop on mid April. And is being needed for the project I came to performe in Mozambique.
05-04-2017 09:18 AM
Hi Mperal ,
The way it shows now would probably be an internal issue with the systemboard or power assembly as the indicator itself is active but would not show power even on both novo and power button when pressed.
If calling in the service provider if they cover in warranty repair is declined then you can decide on contacting Lenovo Portugal or have a representative/ relative in Portugal process repair request. They would be able to provide the details on how best you can proceed with the repair while it is with you in Mozambique.