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GazdaDjoka
Paper Tape
Posts: 1
Location: RS
Views: 135
Message 1 of 3

Ideapad 520S-14IKB freezes, unclickable, stucks randomly

Hi everybody,

 

I have issue with new 520S-14IKB. I bought it 5 days ago.

Installed Windows 10 and updated to latest version. Installed all drivers from Lenovo support site.

 

Laptop freezes randomly few times a day. I can't get patternt, because it sometimes crashes while watch youtube, sometimes when swithcing windows, sometimes just by using some text editor.

 

It just stucks, I can't click anywhere, cant switch windows with alt+tab, can't open task manager. I can move mouse and that is it.

No any message, no "not responding" message.

When I put it on sleep by pressing power button, and turn it on again it runs normally, as nothing happened.

It is becoming really anoying because I can't find out what causes the problem.

 

I tried everything I could find on web, also installing intel graphic driver from Intel site manually, turning off Link state power management for PCI express which I found on internet as solutions for windows 10 crashing.

 

I am getting really desperate about this and thinking about returning laptop to my seller back.

 

Can anybody help please?

Thanks in advance.

Kind regards

Support Specialist
Posts: 2,948
Location: GB
Views: 73
Message 2 of 3

Re: Ideapad 520S-14IKB freezes, unclickable, stucks randomly

Hello GazdaDjoka

Thanks for using the Lenovo forums.

 

Try to run an LSC scan, see if this is able to find anything for you.
1. Please click on the following link

2. Under the section ‘Download’ select the relevant Hyperlink dependant on whether your Lenovo is running Windows 7/8/8.1 32 bit or 64 bit.(Will work on Win10)
3. When prompted, select save and browse to a drive and directory in which to save the downloaded files.
4. Navigate to the folder where you saved the installation file, lscsetup_x86_26001.exe.
5. Double-click the installation file icon to start the installation.
6. Follow the onscreen instructions via the installation wizard that will install Lenovo Solution Centre on your system.
7. Once installed you will have a ‘Lenovo Solution Centre’ icon on your desktop please click to open this.
8. Once solution center is opened please select ‘Checkup’ then ‘Hardware Scan’ and ‘Full Scan’
9. This will take up to 20 minutes, see if this can find any errors.

 

If it finds nothing, you could perform a factory reset on the unit, this would help to confirm if it is  hardware error.

If the issue persists then it will be a hardware issue.

 

Note: Please back up all your data as running this reset will delete any data on your machine

1. Turn the machine off and press the recovery button which is located usually next to the power button. On a desktop machine you will need to power the machine back on and keep tapping the F2 key.
2. Use the arrow keys and press enter on system recovery. ( Desktop users can skip this)
3. Select “restore from the initial backup” and then “Next”.
4. Click “start” and accept the warning messages.
Length of time can vary depending on the speed of the machine.

Hope this helps, let us know how you get on.


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moonoy93
Fanfold Paper
Posts: 5
Location: US
Views: 57
Message 3 of 3

Re: Ideapad 520S-14IKB freezes, unclickable, stucks randomly

Hi,

I have had exactly the same problem, for 5 months with my 320/15ikb..

It has been sent 3 times to an Authorized Service Centre, it has had a motherboard replacement and a new hard disk..

The artifacts on the screen appear so randomly, and the system freezes, can be watching youtube, simple browsing ,anything..

 

Yesterday,I tried to reinstall Windows 10, 6 TIMES.....

 

Every time I installed, the system froze... with artifacts, and vertical lines all over the screen..

 

I have now finally installed Windows, but the problem still persists.

 

Unfortunately, where I live, there is only one Authorised Service Centre, and they told me, they have no idea how to fix this machine.

 

I wish I'd have a bought a Dell Laptop, which I had for 7 years, which never had a single problem...

 

I am awaiting a reply from Lenovo, regarding a replacement machine...

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