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dim1119
Paper Tape
Posts: 4
Registered: ‎01-16-2015
Location: GR
Views: 1,590
Message 1 of 22

Ideapad 530S-14ARR CPU underclocks at 0.38 ghz when battery is bellow 21%

This all happened only after the latest bios update (8CPN53WW). When the battery is below 21%, regardless of the power setting and if it is plugged in or not, the cpu constantly stays at 0.38 ghz, making the computer unusable. I am sure this is not due to temperatures, because it happens when the computer is cold. If you search on google about "ryzen 0.83 ghz" or something of that nature, you will see that other people have that problem too and suggest to update the bios and the firmware. Has lenovo published a new bios update that would fix that(Vantage and windows updates say no new updates)? How would I go fixing this problem?

 

Thanks in advance

Support Specialist
Posts: 271
Registered: ‎04-23-2019
Location: US
Views: 1,555
Message 2 of 22

Re: Ideapad 530S-14ARR CPU underclocks at 0.38 ghz when battery is bellow 21%

Hi dim1119!

Welcome to the Community Forums!

We recommend updating to the latest BIOS version 7PCN39WW. You can download the BIOS from this link https://pcsupport.lenovo.com/nl/en/products/laptops-and-netbooks/500-series/530s-15ikb/downloads?CID....

Let us know if this helps.


Regards.



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dim1119
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Posts: 4
Registered: ‎01-16-2015
Location: GR
Views: 1,543
Message 3 of 22

Re: Ideapad 530S-14ARR CPU underclocks at 0.38 ghz when battery is bellow 21%

Hello and thanks for the reply. The page that you have sent me is for the intel CPU and I have the amd ryzen one. I have the latest bios 8PCN53WW according to your website

Support Specialist
Posts: 64
Registered: ‎05-02-2019
Location: US
Views: 1,534
Message 4 of 22

Re: Ideapad 530S-14ARR CPU underclocks at 0.38 ghz when battery is bellow 21%

Thank you for letting us know,

Were you able to recreate this issue on another OS (say an Ubuntu Live USB) to isolate if this is a Windows issue?

 

Searching "ryzen 0.83 ghz" gives a suggestion to update the firmware under Device Manager > Firmware > System Firmware (right click > Update Driver). Were you able to do this as well?

 

If you already tried the steps above then this is likely a BIOS bug. You can try rolling back to the previous version of the BIOS (link below) until a new BIOS is release.

 

Note:

Ensure Secure Boot is Disabled & BIOS Flash Back option is Enabled (see attached) before rolling back to older version of the BIOS

 

https://download.lenovo.com/consumer/mobiles/8pcn50ww.exe

 

Let us know how it goes. Van_Lenovo 



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dim1119
Paper Tape
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Location: GR
Views: 1,517
Message 5 of 22

Re: Ideapad 530S-14ARR CPU underclocks at 0.38 ghz when battery is bellow 21%

I didn't try it, although people on the internet say that it happens on ubuntu too, but in a different way(link to another forum).

I did try to update the firmware but no new firmware was available. I believe too and will try the bios rollback if the problem persists, although now I just let the computer discharge up to 20%. Thank you for helping me!

Linainvers
Paper Tape
Posts: 2
Registered: ‎06-18-2019
Location: KG
Views: 1,470
Message 6 of 22

Re: Ideapad 530S-14ARR CPU underclocks at 0.38 ghz when battery is bellow 21%

I have same problems on ubuntu 19.04,

my clock speed all time locked on 399 mhz

and the system performance is terribly slow

 

ideapad 530S-14ARR with last 8CPN53WW bios

 

processor	: 0
vendor_id	: AuthenticAMD
cpu family	: 23
model		: 17
model name	: AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx
stepping	: 0
microcode	: 0x810100b
cpu MHz		: 399.243
cache size	: 512 KB
physical id	: 0
siblings	: 8
core id		: 0
cpu cores	: 4
apicid		: 0
initial apicid	: 0
fpu		: yes
fpu_exception	: yes
cpuid level	: 13
wp		: yes
flags		: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 ht syscall nx mmxext fxsr_opt pdpe1gb rdtscp lm constant_tsc rep_good nopl nonstop_tsc cpuid extd_apicid aperfmperf pni pclmulqdq monitor ssse3 fma cx16 sse4_1 sse4_2 movbe popcnt aes xsave avx f16c rdrand lahf_lm cmp_legacy svm extapic cr8_legacy abm sse4a misalignsse 3dnowprefetch osvw skinit wdt tce topoext perfctr_core perfctr_nb bpext perfctr_llc mwaitx cpb hw_pstate sme ssbd sev ibpb vmmcall fsgsbase bmi1 avx2 smep bmi2 rdseed adx smap clflushopt sha_ni xsaveopt xsavec xgetbv1 xsaves clzero irperf xsaveerptr arat npt lbrv svm_lock nrip_save tsc_scale vmcb_clean flushbyasid decodeassists pausefilter pfthreshold avic v_vmsave_vmload vgif overflow_recov succor smca
bugs		: sysret_ss_attrs null_seg spectre_v1 spectre_v2 spec_store_bypass
bogomips	: 3992.60
TLB size	: 2560 4K pages
clflush size	: 64
cache_alignment	: 64
address sizes	: 43 bits physical, 48 bits virtual
power management: ts ttp tm hwpstate eff_freq_ro [13] [14]
dim1119
Paper Tape
Posts: 4
Registered: ‎01-16-2015
Location: GR
Views: 1,463
Message 7 of 22

Re: Ideapad 530S-14ARR CPU underclocks at 0.38 ghz when battery is bellow 21%

Downgrade your bios. That fixed it for me 

bastoche
Fanfold Paper
Posts: 10
Registered: ‎08-31-2015
Location: ID
Views: 1,445
Message 8 of 22

Re: Ideapad 530S-14ARR CPU underclocks at 0.38 ghz when battery is bellow 21%

I have the same issue !! My bios is 8PCN53WW also.
However this issue didn't appear after the bios update, but suddenly today !

 

And my processor is ALWAYS stuck at 18% (0.4 GHz), even if my battery is full !

bastoche
Fanfold Paper
Posts: 10
Registered: ‎08-31-2015
Location: ID
Views: 1,429
Message 9 of 22

Re: Ideapad 530S-14ARR CPU underclocks at 0.38 ghz when battery is bellow 21%

Problem solved after downgrading the BIOS to the version 8PCN50WW !

Linainvers
Paper Tape
Posts: 2
Registered: ‎06-18-2019
Location: KG
Views: 1,401
Message 10 of 22

Re: Ideapad 530S-14ARR CPU underclocks at 0.38 ghz when battery is bellow 21%

I found the problem!

When the laptop is discharged less than 20% and we connect the charging, the frequency is blocked at the 0.4Ghz.

Even if the laptop is 100% charged, the frequency still blocked at the 0.4Ghz.

To solve this problem, you need to disconnect the charger from the laptop and connect again

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