10-14-2018 08:03 AM
Hello, I've been happily using my Ideapad 700 15-ISK for about 2 years without any issues. However, this morning I let the battery reach 0% and the laptop shut off. Since then, the battery is unable to charge. I've tried to diagnose the problem with Lenovo Vantage but the AC Adapter appears to be delivering voltage to the battery, which isn't that old, so I don't know what the issue is. Any help would be appreciated as I use the device daily off battery.
10-14-2018 03:15 PM
Welcome to the Community Forums.
May I know if the laptop turns off right away after you unplugged the charger? If yes, possible that the battery is no longer charging. Have you tried charging the battery for 3-4hours while the laptop is turned off? We may try a couple of steps to see if this is related to a driver issue. Please follow the steps below.
- Access Device Manager by pressing Windows key + X then select Device Manager
- The look for Battery and then double click to expand the list
- Uninstall the listed driver under battery
- Then restart your laptop to see if it will charge the battery now.
If you're running on Windows 10 OS I would also recommend to install the
Advanced Configuration and Power Management Interface (ACPI) driver using the link below.
Let us know how it goes.
10-14-2018 05:37 PM
Can you scroll the battery parameter listing down so that we can see the additional details, like # of cycles and design capacity, please?
At first glance, your battery which shows a 1.69Wh full charge capacity would denote a battery that is no longer good.
For comparison, I'm currently using a Yoga 900S whose battery shows a manufacture date of: 11/11/15, a design capacity of: 53Wh, a full-charge capacity of: 42.41Wh (which is ~20% wear; not bad for 3 years), and 126 charge cycles.