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pedromarquesmm
Blue Screen Again
Posts: 3
Registered: ‎06-04-2018
Location: PT
Views: 513
Message 1 of 4

Ideapad 700 15ISK - Damaged screen (warranty?)

Good afternoon.

 

My screen started freezing with colored stripes after a reboot (just closed and opened the screen).
At first the store where I bought it, they said It could be a bad connection between the screen and motherboard.

If I keep some pressure just like when you open the screen, it works almost just fine (just a little flickering)

 

Now they said something is broken, and needs to be replaced. Also, they said warranty doesn't cover this. (a new full hd screen costs over 170€...)

 

It definitely wasn't an accident, just caused by normal use...

 

So, I'm wondering if the warranty really covers this? (whoever owns a ideapad 700 knows the screen isn't really that robust)

The laptop is still in the 2 years warranty of Lenovo.

 

Best regards,

Pedrolenovo.JPEG

Sr Support Specialist
Posts: 9,486
Registered: ‎11-30-2015
Location: PH
Views: 488
Message 2 of 4

Re: Ideapad 700 15ISK - Damaged screen (warranty?)

Hi pedromarquesmm,

 

Welcome to the Community Forums.

 

Can you try to connect an external monitor and compare the display from the external with the screen on the BIOS? What location of the monitor do you usually press to correct the display?

 

Damaged from falls and unintended force are the situations that can void the warranty:

"failure or damage resulting from misuse, abuse, accident, modification, unsuitable physical or operating environment, natural disasters, power surges, improper maintenance, or use not in accordance with product information materials "

 

Usually such events are investigated by the engineers as they would provide proof of cause (ex. damaged plastics etc). Other flickering issue similar to this and this discussions are corrected by BIOS and chipset updates (can be automatically done by running Lenovo Vantage).

 

I would rather that you call technical support again and have them investigate before any assumptions. Ask for any elevated support if needed.

 

I hope this helps answer your query.

 

Regards



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pedromarquesmm
Blue Screen Again
Posts: 3
Registered: ‎06-04-2018
Location: PT
Views: 482
Message 3 of 4

Re: Ideapad 700 15ISK - Damaged screen (warranty?)

Thank you for your response.

 

I put my question here, because it was very hard to find a phone number from my country.

 

I've already made the same question to the tech support, and sent photos of the display uppon request. I'm now waiting for their response.

 

The bios is fully updated. I had a problem with the battery, where it would popup the message sign for low battery (even when baterry was chargesd), and the bios update solved it.

 

The plastics have no damage at all. In the store where i bought the laptop, they told me it might have been some pressure on the lower middle section (where it closes), that could have forced the chips or whatever is near the connector.

 

I don't recall leaving anything between the screen and the keyboard when i shut it down.

 

But we all know tech support must be suspicious due to frauds attempt, but this really isn't the case.

 

Once the support team answers me, I'll put the veredict to this problem.

 

Best regards!

pedromarquesmm
Blue Screen Again
Posts: 3
Registered: ‎06-04-2018
Location: PT
Views: 432
Message 4 of 4

Re: Ideapad 700 15ISK - Damaged screen (warranty?) (SOLVED)

Good morning!

 

Just let everyone who might have had the same problem, or may have a similar problem in the future, Lenovo costumer service for my country (Portugal) were really quick to solve the problem!

 

I asked them if the warranty would be accepted. I sent them some photos, and once they didn't see any external damage, I was told there was a good chance it would cover the laptop.

 

And so it did. I called costumer service 1 day, gave them the info they asked, next day a transport company collected the laptop.

Withing 3 days, the company that does repairs for Lenovo, replaced the LCD in my laptop.

Since the store i bought the laptop thought they wouldn't cover the problem, as it looked like it was broken, I decided to take care of the problem with my own hands.

 

Thanks you all!

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