09-27-2017 05:03 AM
09-27-2017 06:03 AM
Welcome to the Community Forums.
Checking with reports within our community from peer members, there are no remarkable reports of hinge failure for the Ideapad 700 15ISK to say that there is a design flaw. Hinge failure is not normal as for the same reason that investigation would be proper.
One of the reasons for email support requesting photos is to check the issue further so image copy of the fault, captured on all sides would help them aside from directly sending it to the depot.
As another option, you can directly call in technical support to have you assisted.
351-70-750-0137 (0,10 €/min. + IVA, de telefones fixos; pode variar para chamadas de telefonia móvel)
9:00 - 18:00 Monday - Friday
Hope this helps answer your query.
09-27-2017 06:33 AM
I called the support by phone and they will pick up the laptop within 2 working days. The operator on the phone said that most likely they will change the broken parts under the warranty because the laptop is in good condition and the only faulty part are those screws.
There is however a disclaimer on the email i received saying that if the problem does not fall under the warranty i will pay some handling fees.
I'm kinda traumatized with warranties because of bad experiences in the past with some huge brands. Lets hope Lenovo is different
09-27-2017 06:47 AM
Good that you were able to call technical support for In-Warranty repair since after all, the laptop is in good condition.
One of the reasons for investigation are cases when users failed to report user-induced damage like falls which is not covered by the limited warranty.
Since you did not have similar incidents (accidental damage), then we expect things get repaired under warranty with no cost at all.