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J8Cutter3olo
Paper Tape
Posts: 2
Registered: ‎02-10-2018
Location: US
Views: 505
Message 1 of 6

Ideapad 720S(15'') keyboard gap is bumped

I just got this model yesterday. Please look at the image and notice the gap between key3 and key4, also keyB and keyN.

 

Should I make a replacement for this issue?

A306EF85-CC62-4E6A-8BB6-A1A44E903F6A.jpeg

 

Sr Support Specialist
Posts: 8,147
Registered: ‎11-30-2015
Location: PH
Views: 492
Message 2 of 6

Re: Ideapad 720S(15'') keyboard gap is bumped

Hi J8Cutter3olo,

 

Welcome to the Community Forums.

 

Try to check if there is any issue with the functionality of those keys.

See if it is loosely in place.

 

It is best advise to have technical support check it for an appropriate recommendation so that you can decide how to proceed.

 

Hope this helps answer your query.

 

Regards



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J8Cutter3olo
Paper Tape
Posts: 2
Registered: ‎02-10-2018
Location: US
Views: 488
Message 3 of 6

Re: Ideapad 720S(15'') keyboard gap is bumped

The keys are funtioning well. I can press the gap back down to its regular look, but then it's bumped again after few minutes. I cant even press the gap between key3 and key4.
Highlighted
Sr Support Specialist
Posts: 8,147
Registered: ‎11-30-2015
Location: PH
Views: 461
Message 4 of 6

Re: Ideapad 720S(15'') keyboard gap is bumped

Hi J8Cutter3olo,

 

Call in tech support and have it reported.

Then you can decide how to proceed with tech support recommendations.

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

mikmart
Paper Tape
Posts: 1
Registered: ‎07-04-2018
Location: FI
Views: 275
Message 5 of 6

Re: Ideapad 720S(15'') keyboard gap is bumped

I wonder what did you end up doing with this? I just got my new laptop today, the same model, and I noticed a very nearly identical issue.

I'm concerned that this might be something to do with a faulty battery, as it seems to be located directly under the keyboard bulge.
Balcanis
What's DOS?
Posts: 1
Registered: ‎09-14-2018
Location: RS
Views: 152
Message 6 of 6

Re: Ideapad 720S(15'') keyboard gap is bumped

I just bought the very same model in Europe. It has the identical problem in the keyboard cover around the letters V and B, just like on the image.

 

I haven't replaced it nor submitted a ticket as it doesn't seem to affect the functioning of the keyboard. From what I've seen and read online it seems to be a manufacturing issue or maybe even a design flaw. So, even if I somehow do get the one with no bump on the keyboard cover, I would say it would eventually turn up, just because of the way it was designed.

 

It is an excellent laptop otherwise though. Light, metallic outside, cool and silent, and very powerful.

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