07-09-2018 03:28 AM
I bought this laptop a week ago and ever since am trying to figure out a solution for my problem. While setting up my laptop, I noticed that the fingerprint sensor wasn't listed in the device manager. Also, in the login settings it says that windows hello isn't compatible with my device. Doesn't make any sense since the lenovo shop even states that this particular model supports windows hello with its fingerprint sensor. The activation of the sensor should be able via bios security settings but there are no entries for the fp sensor whatsoever. No activation, no data reset. I don't think that the latest windows update has something to do with it, since it shouldn't effect the bios settings or am I wrong?