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WorldTraveler1
Blue Screen Again
Posts: 2
Registered: ‎01-15-2019
Location: US
Views: 140
Message 1 of 2

Ideapad 720s-131KB: Trackpad not working

Hello,

 

I am looking to get some help on a laptop that I have just recently purchased and received in December of 2018. The touchpad constantly stops functioning which really sucks as I will be in the middle of work and have to reset my laptop and hope that it functions again. A couple things I noticed:

 

  • This malfunction does not care about enabling/disapling the trackpad
  • When I have started up my computer and the trackpad was not working, under device manager, there would be no 'mouse and other pointers' in the list
  • When it starts and it does work, under the 'mouse and other pointers' and displays 'HID compliant mouse'
  • This issue occured before any windows or bios updates. After updating, the issue still persisted

Any help to get this issue resolved would be greatly appreciated!

WorldTraveler1
Blue Screen Again
Posts: 2
Registered: ‎01-15-2019
Location: US
Views: 109
Message 2 of 2

Re: Ideapad 720s-131KB: Trackpad not working

As an additional note, the trackpad seems to work when the charger is plugged in.

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