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2 Posts

01-16-2019

US

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  • Registered: ‎01-16-2019
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Ideapad 720s-131KB: Trackpad not working

2019-01-16, 21:49 PM

Hello,

 

I am looking to get some help on a laptop that I have just recently purchased and received in December of 2018. The touchpad constantly stops functioning which really sucks as I will be in the middle of work and have to reset my laptop and hope that it functions again. A couple things I noticed:

 

  • This malfunction does not care about enabling/disapling the trackpad
  • When I have started up my computer and the trackpad was not working, under device manager, there would be no 'mouse and other pointers' in the list
  • When it starts and it does work, under the 'mouse and other pointers' and displays 'HID compliant mouse'
  • This issue occured before any windows or bios updates. After updating, the issue still persisted

Any help to get this issue resolved would be greatly appreciated!

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2 Posts

01-16-2019

US

7 Signins

22 Page Views

  • Posts: 2
  • Registered: ‎01-16-2019
  • Location: US
  • Views: 22
  • Message 2 of 2

Re: Ideapad 720s-131KB: Trackpad not working

2019-01-22, 0:57 AM

As an additional note, the trackpad seems to work when the charger is plugged in.

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