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05-27-2018

SG

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Ideapad 720s 15IKB Screen

2018-05-27, 14:37 PM

Hi all,

 

I recently purchased a Lenovo Ideapad 720s 15" FHD, and noticed something strange on my screen.

There appears to be a dark shadow running along the top screen border.

Is this an issue that I should be concerned about? The shadow appears in everything that I do, from Powerpoint to Chrome. Is there any way to fix it?

The picture attached shows what it sort of looks like. 

 

Any help is appreciated! Thank you!

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2953 Posts

02-22-2017

GB

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Re: Ideapad 720s 15IKB Screen

2018-06-07, 11:14 AM

Hello WillNg

Thanks for using the Lenovo forums.


It`s possible that there is some trouble with the connection cable to the display.

 

An easy way to know, if you enter BIOS and you can still see the problem, then you`ll know that it`s a hardware fault, but of course this would be tough to sppot in the BIOS I`d imagine.

 

So you could perform a factory reset, and if the issue persists, then that will also tell you that there is a hardware problem with the unit.

Note: Please back up all your data as running this reset will delete any data on your machine

1. Turn the machine off and press the recovery button which is located usually next to the power button. On a desktop machine you will need to power the machine back on and keep tapping the F2 key.
2. Use the arrow keys and press enter on system recovery. ( Desktop users can skip this)
3. Select “restore from the initial backup” and then “Next”.
4. Click “start” and accept the warning messages.
Length of time can vary depending on the speed of the machine.

 If these steps do not work I would recommend, that you call your local Lenovo support line for a possible service. Below is the link to the phone list where you can find these numbers

 

Hope this helps, let us know how you get on.


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