cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
lm99
Paper Tape
Posts: 11
Registered: ‎10-16-2018
Location: DE
Views: 1,111
Message 1 of 22

Ideapad 720s cannot wake up from sleep mode

When my notebook falls into standby, I am not able to wake it up from standby. The keyboard lights are working but my screen stays black. I have to force my notebook to reboot by pressing the power button for a few seconds. 

I already checked for new drivers. Unfortunatly, there are no new drivers available.

 

JDGillis
Bit Torrent
Posts: 2,718
Registered: ‎12-11-2015
Location: US
Views: 1,088
Message 2 of 22

Re: Ideapad 720s cannot wake up from sleep mode

What version of Windows are you running?

lm99
Paper Tape
Posts: 11
Registered: ‎10-16-2018
Location: DE
Views: 1,070
Message 3 of 22

Re: Ideapad 720s cannot wake up from sleep mode

I am running Windows 10 Home Version 1803.
Social Support Agent
Social Support Agent
Posts: 122
Registered: ‎09-06-2018
Location: PH
Views: 1,031
Message 4 of 22

Re: Ideapad 720s cannot wake up from sleep mode

Hello Im99,

Welcome to the Lenovo Community Forums. Can you try these steps:

  1. Open Control Panel.
  2. Click on Hardware and Sound.
  3. Click on Power Options.
  4. Under "Preferred plan," click the Change plan settings link for the plan you're currently using. ...
  5. Click the Change advanced power settings link.
  6. Expand USB settings.
  7. Expand USB selective suspend setting.
  8. Select Disabled from the drop-down menu.
  9. Click Apply.
  10. Click Ok.

Please let us know of the result. Thanks.



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

lm99
Paper Tape
Posts: 11
Registered: ‎10-16-2018
Location: DE
Views: 1,022
Message 5 of 22

Re: Ideapad 720s cannot wake up from sleep mode

I really appreciate your help, but that is not working for me. After following your advise I still have the same problem. 

Social Support Agent
Social Support Agent
Posts: 412
Registered: ‎08-02-2018
Location: US
Views: 1,012
Message 6 of 22

Re: Ideapad 720s cannot wake up from sleep mode

Right click on the Start / Window Icon and open Command Prompt (Admin). In Command Prompt, type powercfg /deviceenableawake and press Enter. Observe afterwards. You may also go to the Support Website and install the latest BIOS,

 

https://support.lenovo.com/us/en/ (Enter Serial Number>Drivers and Software>Choose OS>Component: BIOS / UEFI)

 

Regards,



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

lm99
Paper Tape
Posts: 11
Registered: ‎10-16-2018
Location: DE
Views: 1,010
Message 7 of 22

Re: Ideapad 720s cannot wake up from sleep mode

When I enter 'powercfg /deviceenableawake in the Command Prompt, I get an invalid parameter error. 

I already tried to update my BIOS but I get an error as well. 

Social Support Agent
Social Support Agent
Posts: 368
Registered: ‎08-01-2018
Location: PH
Views: 1,005
Message 8 of 22

Re: Ideapad 720s cannot wake up from sleep mode

This is for a different model, but check out the solution posted and see if any of the suggestions are able to help you out at all.

 

https://forums.lenovo.com/t5/Lenovo-IdeaPad-1xx-3xx-5xx-7xx/Lenovo-Edge-2-1580-won-t-wake-up-after-s...



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

lm99
Paper Tape
Posts: 11
Registered: ‎10-16-2018
Location: DE
Views: 1,005
Message 9 of 22

Re: Ideapad 720s cannot wake up from sleep mode

When I enter the code in the Command prompt I get an error. 

I already tried to update my bios before I asked in the forum because I read the hint on the internet but I got an error while updating as well.

Social Support Agent
Social Support Agent
Posts: 368
Registered: ‎08-01-2018
Location: PH
Views: 998
Message 10 of 22

Re: Ideapad 720s cannot wake up from sleep mode

Thanks for the confirmation. Could you try tp turn off the Fast Start Option?

 

Fast Start is located at Control Panel > Power Options > Require A Password on WakeUp > Change Settings That Are Currently Unavailable > Uncheck Turn On Fast Start.

 

If it didn't work, try the steps below.

 

1. Go to and click the "Power Icon" and then click "More Power Options".
2. Under the plan that is currently selected (Balanced, Power Saver....) click "Change Plan Settings".
3. Now click "Change Advanced Power Settings".
4. On the next screen you may have to click at top of screen on "Change settings that are currently unavailable".
5. Open the "Sleep Setting" and find "Hybrid Sleep"
6. Change/set it to allow.
7. Click "OK".
8. Finally shut down and power up the computer.

 

Let us know how it goes.



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Check out current deals!


Shop current deals

Top Kudoed Authors