05-16-2017 10:16 AM
I know a few others have asked this question, but I haven't seen anyone report a solution or any follow-up to suggestions given. Here's what happened: my touch screen worked normally on Friday, then I went away for the weekend and didn't use my laptop and when I started working on Monday I realized my touch screen didn't work. Here's what I have done to try to fix it:
1. Restarted the computer
2. Disabled & enabled the HID-compliant touch screen in the Device Manager
3. Disabled & enabled the Generic PnP Monitor in the Device Manager
4. Checked for driver updates for the touch screen (it said the most up-to-date driver is already installed)
5. Tried to roll back the driver for the touch screen, but that button was greyed out, so it wasn't an option
6. Unstalled the most recent Windows updates (there were a couple from the previous week)
7. Unstalled the HID-compliant touch screen (but when I restarted the computer, there it was again)
8. Talked to the IT guy for my work, who said I did everything he would have done, and suggested that I write a post on this forum.
I saw a suggestion in another thread that the driver for the touch screen could be corrupted, but I didn't really see any instructions on how to unstall/reinstall the driver itself. I would like to try that if someone could tell me how that's done. Any other ideas?
My Lenovo is probably 4-5 years old, Windows 10 for well over a year, installed a new anti-virus software a few months ago with no issues, can't think of any other changes that might have caused this.
05-16-2017 12:48 PM
Hi braklee ,
05-16-2017 03:30 PM
Thanks for the input. I restored to a point from last week when the screen was working....no dice. Next I will uninstall the new anti-virus software and see if that does anything. I'll update! Thanks again!
02-03-2018 10:55 AM
Is there a solution to this issue yet? I have tried the same things and nothing is working. I am back to Windows 8.1 with no touchscreen and when I call Lenovo they tell me I have to pay for repair now. SMH
05-18-2018 10:56 AM
I would suggest that you take time to back up your files just in case any changes would cause any other issues.
If you have tried uninstalling current video and touch pad drivers and reinstalling it with the version on the support site, then try downloading lenovo vantage from the MS store and use it to check for needed updates automatically.
Worst case scenario is doing Windows reset and more restoring factory image.
Others cases had older drivers version from lower OS to try but I guess your IT personnel may have tried it too.