cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
braklee
Paper Tape
Posts: 4
Registered: ‎05-16-2017
Location: US
Views: 1,160
Message 1 of 6

Ideapad S510p Touch Screen stopped working

I know a few others have asked this question, but I haven't seen anyone report a solution or any follow-up to suggestions given. Here's what happened: my touch screen worked normally on Friday, then I went away for the weekend and didn't use my laptop and when I started working on Monday I realized my touch screen didn't work. Here's what I have done to try to fix it:

1. Restarted the computer

2. Disabled & enabled the HID-compliant touch screen in the Device Manager 

3. Disabled & enabled the Generic PnP Monitor in the Device Manager

4. Checked for driver updates for the touch screen (it said the most up-to-date driver is already installed)

5. Tried to roll back the driver for the touch screen, but that button was greyed out, so it wasn't an option

6. Unstalled the most recent Windows updates (there were a couple from the previous week)

7. Unstalled the HID-compliant touch screen (but when I restarted the computer, there it was again)

8. Talked to the IT guy for my work, who said I did everything he would have done, and suggested that I write a post on this forum.

 

I saw a suggestion in another thread that the driver for the touch screen could be corrupted, but I didn't really see any instructions on how to unstall/reinstall the driver itself. I would like to try that if someone could tell me how that's done. Any other ideas?

 

My Lenovo is probably 4-5 years old, Windows 10 for well over a year, installed a new anti-virus software a few months ago with no issues, can't think of any other changes that might have caused this.

Sr Support Specialist
Posts: 7,588
Registered: ‎11-30-2015
Location: PH
Views: 1,117
Message 2 of 6

Re: Ideapad S510p Touch Screen stopped working

Hi braklee ,

 
 
Welcome to the Community Forums. 
 
You can check if there is still option to jump back to a previous restore point / date when it was working using system restore..
Else see if uninstalling the antivirus then clean boot then restart and create another account makes a difference. 
 
On a separate environment, turn off the machine and use the Novo button (item 8 page 74) to turn on. 
Try the touch screen on the choices in the Novo menu system recovery.
 
Update us how things go.
 
Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

braklee
Paper Tape
Posts: 4
Registered: ‎05-16-2017
Location: US
Views: 1,109
Message 3 of 6

Re: Ideapad S510p Touch Screen stopped working

Thanks for the input. I restored to a point from last week when the screen was working....no dice. Next I will uninstall the new anti-virus software and see if that does anything. I'll update! Thanks again!

awinter82
What's DOS?
Posts: 5
Registered: ‎02-03-2018
Location: US
Views: 684
Message 4 of 6

Re: Ideapad S510p Touch Screen stopped working

Is there a solution to this issue yet? I have tried the same things and nothing is working. I am back to Windows 8.1 with no touchscreen and when I call Lenovo they tell me I have to pay for repair now. SMH

braklee
Paper Tape
Posts: 4
Registered: ‎05-16-2017
Location: US
Views: 450
Message 5 of 6

Re: Ideapad S510p Touch Screen stopped working

I still have a non-working touch screen. My touch pad is also not working. Ugh

Sr Support Specialist
Posts: 7,588
Registered: ‎11-30-2015
Location: PH
Views: 448
Message 6 of 6

Re: Ideapad S510p Touch Screen stopped working

Hi braklee,

 

Greetings.

 

I would suggest that you take time to back up your files just in case any changes would cause any other issues.

If you have tried uninstalling current video and touch pad drivers and reinstalling it with the version on the support site, then try downloading lenovo vantage from the MS store and use it to check for needed updates automatically.

 

Worst case scenario is doing Windows reset and more restoring factory image. 

Others cases had older drivers version from lower OS to try but I guess your IT personnel may have tried it too.

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Holiday Deals
HAPPENING NOW!

Get the best deals on PCs and tech now during the Holiday Sale
Shop the sale

Top Kudoed Authors