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RainbowMika
Paper Tape
Posts: 1
Registered: ‎07-01-2017
Location: SG
Views: 1,032
Message 1 of 2

Ideapad flex 14 keeps freezing

Hello! So I've been having this issue where my laptop keeps freezing an hour or so into using it. I've checked my storage space and my ram and it's all ok. My laptop isn't overheating either as I have a table with a fan built in underneath. I'm not sure what's causing the problem. I can move my mouse and my music still works but my screen is frozen. I'm also unable to alt tab or use ctrl alt del. I've resorted to having to power reset everytime my laptop fails. 

 

Please advise me on what to do and thank you very much!

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 988
Message 2 of 2

Re: Ideapad flex 14 keeps freezing

Hi, RainbowMika –

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

You can also start by flushing out all static, remove battery and AC adaptor and hold down power button for about 15 seconds.

 

Run a few tests from this link -

http://support.lenovo.com/us/en/lenovodiagnosticsolutions/tools

 

You should try Storage test, memory test, motherboard test, CPU test. Open Command prompt and try sfc /scannow to check if your windows files are corrupted.

 

Update us how it goes.

 

 

 

 

Kindly note- Please mark the Answer as "Accept as solution" if information provided is helpful.

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