07-01-2017 12:57 AM
Hello! So I've been having this issue where my laptop keeps freezing an hour or so into using it. I've checked my storage space and my ram and it's all ok. My laptop isn't overheating either as I have a table with a fan built in underneath. I'm not sure what's causing the problem. I can move my mouse and my music still works but my screen is frozen. I'm also unable to alt tab or use ctrl alt del. I've resorted to having to power reset everytime my laptop fails.
Please advise me on what to do and thank you very much!
07-03-2017 12:39 AM
Hi, RainbowMika –
Thank you for writing in to the Lenovo Forum - happy to have you here today.
You can also start by flushing out all static, remove battery and AC adaptor and hold down power button for about 15 seconds.
Run a few tests from this link -
You should try Storage test, memory test, motherboard test, CPU test. Open Command prompt and try sfc /scannow to check if your windows files are corrupted.
Update us how it goes.
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