cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
BobanZ
What's DOS?
Posts: 1
Registered: ‎04-10-2017
Location: RS
Views: 3,201
Message 1 of 5

Issue with Access Recovery Media for my Lenovo IdeaPad 110-15ISK

Good evening, sorry for my bed English but i will try to explain best i can.

I am trying to acces to recovery media for Lenovo, web site asking me for my serial number and after i enter my serial number i get this error: 

110-15ISK
#error dpk is not match

and i am stacked there, can not do anything further.

Can anyone help me with this issue how to fix it, on the other side lenovo web site is giving me my SN and warranty

 here is photo attached
but still does not let me use that serial number for recovery media.

 

Please anyone help Smiley Sad

 

[Personal info edited by Moderator.]

Sr Support Specialist
Posts: 8,350
Registered: ‎11-30-2015
Location: PH
Views: 3,119
Message 2 of 5

Re: Issue with Access Recovery Media for my Lenovo IdeaPad 110-15ISK

Hi BobanZ , 

 

Welcome to the Community Forums. 

 

Checking on your machine number 80UD00JSYA  seems that it did not came with any preloaded Windows. 

Operativni sistem: FreeDOS .

 

The USB key reinstalls the version of Windows for which the computer is licensed. 

Lenovo Digital Download Recovery Service (DDRS) is for machine that was released from the Depot with Windows product key embedded on the system instead of free DOS as reason why machine is not eligible.

 

Checked with the parts lookup page showing same with systemboard : Notebook IP 110-15ISK I3 4G 500

part number 5B20M41059 MB C 80UD NOK I36100U 2GL 4G, NOK - Non DPK digitalproduct key.

 

Hope this help answer your query. 

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

PaPr
What's DOS?
Posts: 1
Registered: ‎04-23-2017
Location: CZ
Views: 2,666
Message 3 of 5

Re: Issue with Access Recovery Media for my Lenovo IdeaPad 110-15ISK

Hello Spidey101,

 

have the same problem - need to reinstall Win7 and the answer was the same:

ThinkPad X220
#error dpk is not match

 

I followed the steps you inficated in checking whether my Lenovo came with WIN and the partslookup showed that

the machine came with:

  • 71Y3514 71Y3514 Win Pro 7 32-bit/64-bit COA (FQC-01246) Yes

which indeed confirms the WIN sticker under battery.

 

Any advice how to proceed now? Machine is not of much use without OS...

Thanks!

 

Regards,

PaPr

 

[Edited by Moderator to protect member's privacy.]

Sr Support Specialist
Posts: 8,350
Registered: ‎11-30-2015
Location: PH
Views: 2,621
Message 4 of 5

Re: Issue with Access Recovery Media for my Lenovo IdeaPad 110-15ISK

Hi PaPr , 

 

Greetings. 

 

Checked also using the machine number 4293ER9 ThinkPad X220  

04T3598 FAP Dasher-Comet DVD Win7PROx64 SP1 US 

 

DDRS available images are for Windows Upgrade / Downgrade Licensed systems (shipped with coupon or flyer) and only Windows 8.1 and Windows 10 images are available. 

 

You would need to purchase a Windows 7 pro 64 bit SP1 from tech support or creatively look in the internet for same image to install as the key would automatically be activated.

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

MariusMar
Paper Tape
Posts: 1
Registered: ‎03-29-2017
Location: RO
Views: 2,318
Message 5 of 5

Re: Issue with Access Recovery Media for my Lenovo IdeaPad 110-15ISK

Hello,

 

I have same issue after formatting the SSD drive and losing existent recovery partition.

The laptop was purchased with Win7 Pro licence.

Please help to recover lost serial!

Microsoft does not help. They send me bck to contact Lenovo.

 

T440s
SN: ********
#error dpk is not match

 

Thank you!

 

Mod's Edit: Serial number removed from public view to protect owner from its unwanted use.

 

Check out current deals!


Shop current deals

Top Kudoed Authors