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Siim1
Paper Tape
Posts: 6
Registered: ‎12-10-2019
Location: CH
Views: 222
Message 1 of 12

L340-15IRH Gaming - Intel UHD 630 Graphics not recognising 2nd monitor

So basically the the title. A second monitor is connected via HDMI and is not recognised. Also tried detecting manually from Intel graphics command center but nothing. The Nvidia recognises the monitor nicely, but I would like to keep Nvidia graphics disabled due to music production reasons. Intel graphics drivers are updated according to the system. Intel website has actually later versions but the system doesn't let me install these. Hope someone can help me with this. 

Support Specialist
Posts: 509
Registered: ‎11-04-2019
Location: US
Views: 196
Message 2 of 12

Re: L340-15IRH Gaming - Intel UHD 630 Graphics not recognising 2nd monitor

 

 

Hi Siim1.

 

Welcome to the Community Forums!

 

In BIOS Graphic Device keep it Discrete, system will choose graphic controller according to the user scenario.

Capture04.PNG

 

Connecting a second monitor via HDMI should and it shows in the platform specification of the L340- 15IRH, Graphics resolutionis 4096x2160 @60Hz (HDMI). 

 

Capture01.PNG

 

There is another option to make the second monitor work, try to use a Type-C to HDMI cable.

 

usb3c-hd-3st.jpg

 

Give us an update on how it goes, by keeping BIOS Graphic Device keep it Discrete.

 

 

 

Regards.
Dondon_Lenovo.




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Siim1
Paper Tape
Posts: 6
Registered: ‎12-10-2019
Location: CH
Views: 190
Message 3 of 12

Re: L340-15IRH Gaming - Intel UHD 630 Graphics not recognising 2nd monitor

Thanks for the advice, I will try it out tonight and get back with the results. 

 

Anyway, meanwhile I managed to install the latest drivers for UHD 630 graphics through these steps: Downloaded the latest drivers from Intel's website, both exe and zip. Extracted the zip to a new folder; uninstalled UHD graphics device and drivers from device manager; rebooted; in device manager it was shown as a Intel generic display or sth, so chose update drivers and browsed manually to folder where I extracted the zip and installed the drivers; ran the exe file of the driver that i downloaded.

Drivers look to be working and showing up on apps too. Despite this, the monitor is still not recognised.

Support Specialist
Posts: 509
Registered: ‎11-04-2019
Location: US
Views: 186
Message 4 of 12

Re: L340-15IRH Gaming - Intel UHD 630 Graphics not recognising 2nd monitor

 

 

Hi Siim1.

 

to isolate the issue ,try using another device to the monitor, and keep us posted.

 

 

 

 

Regards.
Dondon_Lenovo.




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Siim1
Paper Tape
Posts: 6
Registered: ‎12-10-2019
Location: CH
Views: 183
Message 5 of 12

Re: L340-15IRH Gaming - Intel UHD 630 Graphics not recognising 2nd monitor

Well the monitor works with my desktop and it also works with this laptop with Nvidia graphics. But I want it to run on Intel graphics as explained in the first post. So the problem can't lie in the monitor, cable, or the laptop HDMI port.

Support Specialist
Posts: 509
Registered: ‎11-04-2019
Location: US
Views: 180
Message 6 of 12

Re: L340-15IRH Gaming - Intel UHD 630 Graphics not recognising 2nd monitor

 

 

Hi Siim1.

 

That's good to know, keep us posted ok.

 

 

Regards.
Dondon_Lenovo.




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Siim1
Paper Tape
Posts: 6
Registered: ‎12-10-2019
Location: CH
Views: 170
Message 7 of 12

Re: L340-15IRH Gaming - Intel UHD 630 Graphics not recognising 2nd monitor

Ok, I just wanted to set the graphic device to discreet but I don't have this option in BIOS at all. Pic attached. Any ideas?

Support Specialist
Posts: 509
Registered: ‎11-04-2019
Location: US
Views: 162
Message 8 of 12

Re: L340-15IRH Gaming - Intel UHD 630 Graphics not recognising 2nd monitor

 

 

Hi Siim1.

 

Thanks for the reply.

 

I like to confirm, where or how did you update the latest driver?
Have you tried updating the driver's true Vantage?
What's the OS build it is 1909?
( Lenovo devices tested for Windows 10 version 1909 L340-15IRH )
What is resolution of the monitor?

 

 

 

 

Regards.
Dondon_Lenovo.




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Siim1
Paper Tape
Posts: 6
Registered: ‎12-10-2019
Location: CH
Views: 154
Message 9 of 12

Re: L340-15IRH Gaming - Intel UHD 630 Graphics not recognising 2nd monitor

Hey

 

Check the third post on this thread, I explain there detailed how I installed the latest drivers. I haven't tried it through Vantage. ATM Vantage doesn't find any updates for Intel graphics which makes sense since I'm on the latest. Before I tried updating the drivers via device manager but it said I have the latest drivers already when according to the device properties I wasn't. It was a hassle honestly, seemed like the system didn't want me to get on the latest drivers, maybe it isn't compatible or sth. But I worked around it because I thought if I get on the latest drivers available, maybe that fixes the issue. 

OS build is 1909. I have to check the resolution of the monitor later but it isn't too high for sure, It's bought like 3 years ago and it was on the cheaper end.

Support Specialist
Posts: 509
Registered: ‎11-04-2019
Location: US
Views: 147
Message 10 of 12

Re: L340-15IRH Gaming - Intel UHD 630 Graphics not recognising 2nd monitor

 

 

Hi Siim1.

 

Thanks for the confirmation, you can try to lower down the resolution of the device to meet the required requirements of the monitor,
so the the laptop will recognize the external monitor.

 

How to Adjust Screen Resolution:

1. Go to Windows start button. 

2. Type screen resolution in the Search programs and files box
3. Choose Adjust screen resolution.
4. The Screen resolution pop-up will appear:
5 Click next to Resolution ( match the monitor max resolution ) to see the drop-down list of options, as shown in the following image:
6. Adjust the screen resolution.
7. Click Apply and OK, and reboot the device.

 

 

 

Regards.
Dondon_Lenovo.




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