10-17-2018 04:01 AM - last edited on 10-17-2018 07:42 AM by Majestic
Mod's Edit: Image removed for the owner's protection as it showed the serial number of the system. Please edit out the serial number if you wish to re-post the image. Thanks!
10-17-2018 05:11 AM - last edited on 10-17-2018 07:43 AM by Majestic
Thanks. Could you please install Lenovo Vantage https://lnv.gy/2QWZhP3 then run full hardware scan. Let me know if there are failure in the results. Thanks. Arjay_Lenovo
Mod's Edit: for transparency, shortened link was converted to full URL......
10-17-2018 08:57 AM
only two failure... So the laptop has 2 ram 2x4 gb(8GB). onboard ram and one removable.. i was using the 8gb but now it shows only 4GB now...... take out removable ram and turn on.. it says 4GB again..then turn off insert 4GB ram back again, turn on laptop and shows
10-19-2018 01:23 AM - last edited on 10-19-2018 07:05 AM by Majestic
Thanks. Let us verify if the bios is showing up 8GB or 4GB. Please go to bios https://lnv.gy/2R34pRT update us thanks.
Mod's Edit: for transparency, shortened link was converted to full URL.........
10-24-2018 08:43 AM
Was the 8GB RAM detected before? If so, try resetting BIOS settings to default : https://support.lenovo.com/us/en/solutions/ht500216. Unplug replug again, make sure it is inserted properly.
RAM is one of the most essential parts of your desktop computer, and it’s supposed to be one of the quickest and easiest parts to upgrade. Can you tell us the specifications of the 8GB RAM? Compatibility could be the issue here but if it worked before then there could be a problem with the physical components itself, that means you need to have a local tech take a look at it to diagnose the hardware.
Here is the Ideapad 310 Hardware Maintenance Manual that you can utilize to check a list of RAM compatible for your machine, some may not be listed in their but what you can do is compare the specifications: https://download.lenovo.com/consumer/mobiles_pub/ideapad_310-14ikb_310-15ikb_310touch-15ikb_hmm_2016...
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