09-08-2018 01:14 PM
I have Lenovo Ideapad 310-15IKB. Recently updated a bunch of drivers and the end results is that the keyboard and touchpad of notebook no longer work! Device manager shows Elan Pointing Device and Elan EzTouchFilter in Error (please see image attached). I have tried everything to fix the problem. I have uniinstalled and reinstaled the latest drivers using the Lenovo Driver system that detects what drivers my PC needs. I have also tried re-install the original drivers that came with the PC but nothing has helped. I had to attach external wireless Keyboard and Mouse in order to operate the PC and write this message.
I am not sure what to do and I need help.
09-08-2018 09:17 PM - last edited on 09-09-2018 07:48 AM by zoltanthegypsy
Welcome to the Community Forums.
Since you've already tried to reinstalled the keyboard drivers and still having the same problem then we suggest to do a system restore. System Restore helps you restore your computer's system files to an earlier point in time. It's a way to undo system changes to your computer without affecting your personal files, such as e‑mail, documents, or photos. You may follow the steps here: https://lnv.gy/2oS91Oo. Let us know how it goes.
Moderator note: full URL of the shortened link above is https://support.lenovo.com/se/en/solutions/ht116904
09-09-2018 07:45 AM - edited 09-09-2018 07:48 AM
Go to Device manager. Right click BOTH ELAN items, uninstall device. Delete driver software also, YES.
[You could try the Lenovo driver here, without reboot].
Now try your support page driver: