02-18-2018 06:25 PM - last edited on 02-18-2018 06:36 PM by NateS
"Keyboard unresponsive and appears frozen. Power light on steady as well as on led. Black screen."
Moderator comment: Message detail pulled out of the message 'tag'.
03-01-2018 06:44 AM
Thanks for using the Lenovo forums.
If it is refusing to boot up, try to see if you can start the unit up with the NOVO button; this should land you in the recovery menu.
If it does not, then it would seem there is some other hardware trouble afoot, in which case I would recommend that you get in touch with your local Lenovo support line for a possible service.
Below is the link to the phone list where you can find these numbers
Hope this helps, let us know how you get on.
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