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HA00
Paper Tape
Posts: 3
Registered: ‎01-04-2017
Location: US
Views: 294
Message 1 of 4

Lenovo 15 Edge Normal Battery Mode Plugged in NOT charging

Recently my Lenovo 15 Edge (no longer under warrranty) and with a sealed in battery NOT in battery conservation mode is not charging when plugged in. I have gone through the forum looking for a solution. I cannot remove the battery like many suggest and I have installed the Lenovo power managment and checked that it is NOT in covservation mode. I have also checked that Windows Power Options is not in conservation mode. When I got to Lenovo Power Settings it alternates between battery is good and battery not installed. I have also tried calibrating the battery with no success. I have spent close to 5 hours working on this with no solution. Please help or send a Lenovo support contact number so I can call someone (even though it is not under warranty). This laptop is only a little over a year old and required for my business and now down to 16% battery life. Thanks so much.

Retired Support Specialist
Posts: 1,803
Registered: ‎12-12-2016
Location: IN
Views: 252
Message 2 of 4

Re: Lenovo 15 Edge Normal Battery Mode Plugged in NOT charging

Hi there,

 

Welcome to Lenovo Community!

 

As I understand that you are facing issue with Battery not getting charged in Lenovo 15 Edge & wanted to contact Lenovo support.

I hope the above information helps.

Please feel free to post in Lenovo Community Forums if you have any further queries!

 

Regards,

Prabhansh

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HA00
Paper Tape
Posts: 3
Registered: ‎01-04-2017
Location: US
Views: 237
Message 3 of 4

Re: Lenovo 15 Edge Normal Battery Mode Plugged in NOT charging

Thank you for your reply, I will try contacting the support number you provided.

HA00
Paper Tape
Posts: 3
Registered: ‎01-04-2017
Location: US
Views: 214
Message 4 of 4

Re: Lenovo 15 Edge Normal Battery Mode Plugged in NOT charging

I contacted support. They took control of my laptop and verified that it was not in conservation mode and then he unistalled and updated the battery driver and had me shut down and restart. The laptop was not able to start up at all and support told me I needed a new battery. I tried to restart at least 10 times and it just kept flashing the orange Lenovo screen and then going black. Well great, at least it was working before this, just not charging, now it wouldn't work at all. I was in tears cause my laptop is my business and I turned to the ultimate IT department up above (seriously no kidding, I prayed). I restarted my computer one more time and it started right back up and battery is now charging. Glory to God!

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