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VonnyThere
Paper Tape
Posts: 5
Registered: ‎03-11-2017
Location: FI
Views: 589
Message 1 of 4

Lenovo 305 Ideapad Problems - Computer Shuts Down when going to sleep, Restars when shutting down et

Hello, i received a Lenovo Ideapad 305 computer on 9th of March 2017. Immediately after that day, computer showed signs of weird behaviour.

 

It shut down instead of going to Sleep Mode when attempting to use that command. I swear i checked out the battery settings and it seems that computer shuts down even when manually choosing sleep mode. Last night i also came across a problem when computer restarted instead of shutting down. I tried installing all the possible updates, but it didn't fix the issue. At the very beginning Sleep Mode actually worked fine but something must have corrupted it. Power Troubleshooting didn't provide any results.

 

The big programs i have installed are Comodo Antivirus, Sony Vegas and Adobe Photoshop. I have removed some of Lenovo's own installed minor software because i found them useless.

 

There are still some updates that Windows wants to install but i'm being skeptical if they will fix the issue. EDIT: It didn't fix the issue, and turning to hybrid sleep didn't help either. scannow on CMD and Lenovo Solution Center insist that there are no issues.

 

Information:

Windows 10 Home

Intel Core i7-5500 U CPU @ 2.40 GHZ

RAM: 8,00 Gb

Graphics Card: AMD Radeon(tm) R5 M330

 

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 479
Message 2 of 4

Re: Lenovo 305 Ideapad Problems - Computer Shuts Down when going to sleep, Restars when shutting dow

Hello VonnyThere

Thanks for using the Lenovo forums.

Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal

If that does not work, then try to do a factory reset, this would rule out software issues.

 

Note: Please back up all your data as running this reset will delete any data on your machine

1. Turn the machine off and press the recovery button which is located usually next to the power button. If you have a desktop machine you will need to power the machine back on and keep tapping the F2 key.
2. Use the arrow keys and press enter on system recovery. ( Desktop users can skip this)
3. Select “restore from the initial backup” and then “Next”.
4. Click “start” and accept the warning messages.
Length of time can vary depending on the speed of the machine.

 

 If these steps do not work I would recommend, that you call your local Lenovo support line for a possible service. Below is the link to the phone list where you can find these numbers

 

Hope this helps, let us know how you get on.


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VonnyThere
Paper Tape
Posts: 5
Registered: ‎03-11-2017
Location: FI
Views: 474
Message 3 of 4

Re: Lenovo 305 Ideapad Problems - Computer Shuts Down when going to sleep, Restars when shutting dow

Thank you for your reply. Battery advice reminded me that i switched the plug part of laptop charger with my former computer's charger, which is developed for entirely different chargers. I'll try to discharge it and then switch the plug part

VonnyThere
Paper Tape
Posts: 5
Registered: ‎03-11-2017
Location: FI
Views: 450
Message 4 of 4

Re: Lenovo 305 Ideapad Problems - Computer Shuts Down when going to sleep, Restars when shutting dow

Restoring to factory settings seems to have fixed the problem (for now) and it still worked after installing my usual programs. Thank you!

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