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HenrikLenovo
Paper Tape
Posts: 4
Registered: ‎11-16-2016
Location: SE
Views: 2,488
Message 1 of 3

Lenovo 700 15ISK Backlit keyboard not working

First of all the support section on Lenovos website must be the most confusing I've ever experienced. I can't find anywhere to send a simple email asking a question. When I enter my product serial at http://support.lenovo.com/ I cant use either email or chat because for some reason those options are not available for my product!

I did try to call them, but they don't understand anything. No technical knowledge.

 

So my last option was to register for this forum and hope someone can help me. (Even the forum didn't seem to be updated as there was no section for my model, ideapad 700, only up to 500)

 

Anyway my question is that my backlit keyboard is not working for my Lenovo 700 15ISK

Yes I fully understand I have to activate it by Fn + Spacebar. But nothing happens. My spacebar has the symbol for backlit keyboard. I was confused at first because I've read that some configurations of Ideapad 700 15ISK does not have backlit keyboard.

 

My Machine Type Model: 80RU001KMX

 

I have tried updating drivers, bios and windows 10. Nothing helped.

One thing that are confusing to me is that in many guides/posts for other Lenovo products I've read. "Lenovo settings" should have an icon for the backlit keyboard, so that you whithin that app/program could activate it. My Lenovo settings app does not have this icon. It has lots of options to configure most of the functions for my ideapad 700, but nowhere in this program can I find anything about backlit keyboard.

 

I dont know if its removed for Ideapad 700, or in the Win 10 version of Lenovo settings?

Anyway my spacebar cleary indicates my keyboard should have backlit keyboard as it has the icon printed on the spacebar.

 

I'm starting to think it might be a hardware failure, and if so I will return it and get a new ideapad 700 computer.

 

 

 

 

HenrikLenovo
Paper Tape
Posts: 4
Registered: ‎11-16-2016
Location: SE
Views: 2,427
Message 2 of 3

Re: Lenovo 700 15ISK Backlit keyboard not working

I just wanted to let you know that I went back to the store and got a new Ideapad 700 15ISK.

The backlit keyboard works perfect Smiley Happy

So it was definitely a hardware failure.
Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 2,355
Message 3 of 3

Re: Lenovo 700 15ISK Backlit keyboard not working

Great that all goes well.

Please feel free to utilize our forums at any time.

Cheers!!Smiley Happy

 

 

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