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Megan131D
Paper Tape
Posts: 4
Registered: ‎01-22-2017
Location: US
Views: 451
Message 1 of 6

Lenovo Edge 2-158 Battery dosen't charge and doesn't regonize when plugged in sometimes

This laptop refuses to chrage even though it says "plugged in charging". It only allows to regonize certain plugs to use. already had a problem with the screen and how to get a new motherboard. Still under warranty but please help!!

Retired Support Specialist
Posts: 291
Registered: ‎01-16-2017
Location: GB
Views: 367
Message 2 of 6

Re: Lenovo Edge 2-158 Battery dosen't charge and doesn't regonize when plugged in sometimes

Hi Megan131D,

 

Thank you for posting and welcome to the forum!

 

You mentioned that it only recognizes certain plugs to use, when this happens does this then allow the battery to charge or is that when you see it as 'charging' but it doesn't actually charge? It'd be good if we could determine whether it's the AC adapter or the adapter jack that is at fault, then we can determine the next best steps. 

 

It might be worth checking some states on your battery, you can do this by following the instructions below:

Open Command Prompt as administrator and type in 'powercfg /batteryreport', that should give you some information such as the cycle count and full charge capacity. Please note that this will create a HTML report file that will be saved in C:\Users\NAME\battery report.html - Please report back with the results.

 

Hope this helps and let us know how you get on
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Megan131D
Paper Tape
Posts: 4
Registered: ‎01-22-2017
Location: US
Views: 348
Message 3 of 6

Re: Lenovo Edge 2-158 Battery dosen't charge and doesn't regonize when plugged in sometimes

 

Battery report

COMPUTER NAMEDESKTOP-PJQ3CQ3
SYSTEM PRODUCT NAMELENOVO INVALID
BIOSD3CN29WW 12/23/2015
OS BUILD14393.693.amd64fre.rs1_release.161220-1747
PLATFORM ROLEMobile
CONNECTED STANDBYNot supported
REPORT TIME2017-01-2417:20:44

Installed batteries

Information about each currently installed battery
 BATTERY 1
NAMEL14M3P21
MANUFACTURERSMP
SERIAL NUMBER89
CHEMISTRYLiP
DESIGN CAPACITY45,000 mWh
FULL CHARGE CAPACITY44,240 mWh
CYCLE COUNT-

Recent usage

Power states over the last 3 days
START TIMESTATESOURCECAPACITY REMAINING
2017-01-2117:39:50ActiveAC9 %3,820 mWh
19:34:49Suspended 9 %3,970 mWh
2017-01-2208:56:24ActiveBattery8 %3,600 mWh
08:56:24Suspended 8 %3,600 mWh
08:56:59ActiveBattery8 %3,520 mWh
08:59:45ActiveAC7 %3,170 mWh
08:59:45ActiveBattery7 %3,170 mWh
08:59:57ActiveAC7 %3,170 mWh
08:59:57ActiveBattery7 %3,170 mWh
09:00:25ActiveAC7 %3,150 mWh
09:00:25ActiveBattery7 %3,150 mWh
09:00:31ActiveAC7 %3,150 mWh
09:00:31ActiveBattery7 %3,150 mWh
09:00:41ActiveAC7 %3,150 mWh
09:00:41ActiveBattery7 %3,150 mWh
09:00:43ActiveAC7 %3,150 mWh
09:00:43ActiveBattery7 %3,150 mWh
09:00:49ActiveAC7 %3,150 mWh
09:49:44Suspended 7 %3,150 mWh
11:24:52ActiveAC7 %3,150 mWh
11:58:22Suspended 7 %3,150 mWh
12:32:06ActiveAC7 %3,150 mWh
13:08:33Suspended 7 %3,150 mWh
15:00:30ActiveAC7 %3,150 mWh
16:03:43Suspended 7 %3,160 mWh
17:50:06ActiveAC7 %3,280 mWh
18:27:41Suspended 7 %3,280 mWh
2017-01-2409:58:51ActiveAC6 %2,810 mWh
10:01:08ActiveBattery6 %2,810 mWh
10:04:34Suspended 6 %2,570 mWh
11:33:58ActiveBattery5 %2,140 mWh
11:33:58Suspended 5 %2,140 mWh
12:18:38ActiveBattery5 %2,030 mWh
12:19:38ActiveAC5 %2,030 mWh
12:19:38ActiveBattery5 %2,030 mWh
12:20:45Suspended 5 %2,030 mWh
17:17:42ActiveAC5 %2,030 mWh
17:17:42Report generatedAC5 %2,030 mWh

 

Megan131D
Paper Tape
Posts: 4
Registered: ‎01-22-2017
Location: US
Views: 345
Message 4 of 6

Re: Lenovo Edge 2-158 Battery dosen't charge and doesn't regonize when plugged in sometimes

START TIMESTATEDURATIONENERGY DRAINED
2017-01-2208:56:24Active0:00:00--
 
08:56:59Active0:02:461 %350 mWh
 
08:59:45Active0:00:11--
 
08:59:57Active0:00:27-20 mWh
 
09:00:25Active0:00:05--
 
09:00:31Active0:00:09--
 
09:00:41Active0:00:01--
 
09:00:43Active0:00:05--
 
10:01:08Active0:03:251 %240 mWh
 
11:33:58Active0:00:00--
 
12:18:38Active0:00:59--
 
12:19:38Active0:01:07--

Usage history

History of system usage on AC and battery
 BATTERY DURATION AC DURATION
PERIODACTIVECONNECTED STANDBY ACTIVECONNECTED STANDBY
2016-09-19 - 2016-09-263:23:37- 0:04:29-
2016-09-26 - 2016-10-034:57:32- 0:12:15-
2016-10-03 - 2016-10-112:59:35- --
2016-10-11 - 2016-10-197:40:19- --
2016-10-19 - 2016-10-279:06:29- --
2016-10-27 - 2016-10-3110:57:04- --
2016-10-31 - 2016-11-1411:35:26- 1:26:57-
2016-11-14 - 2016-11-202:24:24- 10:21:38-
2016-11-20 - 2016-11-271:29:48- 1:10:39-
2016-11-27 - 2016-12-041:19:00- 1:11:11-
2016-12-04 - 2016-12-11-- 0:43:44-
2016-12-11 - 2016-12-180:49:53- 0:49:07-
2016-12-18 - 2016-12-250:03:28- 1:41:46-
2016-12-25 - 2017-01-010:26:29- 1:42:14-
2017-01-01 - 2017-01-082:40:37- 0:42:06-
2017-01-08 - 2017-01-150:11:19- 1:43:14-
2017-01-150:01:58- 0:36:49-
2017-01-16-- 1:52:19-
2017-01-17-- --
2017-01-18-- --
2017-01-190:07:59- --
2017-01-20-- --
2017-01-21-- 1:54:48-
2017-01-220:03:43- 3:27:59-
2017-01-23-- --

Battery capacity history

Charge capacity history of the system's batteries
PERIODFULL CHARGE CAPACITYDESIGN CAPACITY
2016-09-19 - 2016-09-2645,117 mWh45,000 mWh
2016-09-26 - 2016-10-0344,684 mWh45,000 mWh
2016-10-03 - 2016-10-1144,767 mWh45,000 mWh
2016-10-11 - 2016-10-1944,778 mWh45,000 mWh
2016-10-19 - 2016-10-2744,739 mWh45,000 mWh
2016-10-27 - 2016-10-3144,643 mWh45,000 mWh
2016-10-31 - 2016-11-1444,416 mWh45,000 mWh
2016-11-14 - 2016-11-2042,746 mWh45,000 mWh
2016-11-20 - 2016-11-2742,634 mWh45,000 mWh
2016-11-27 - 2016-12-0442,996 mWh45,000 mWh
2016-12-04 - 2016-12-1143,770 mWh45,000 mWh
2016-12-11 - 2016-12-1843,788 mWh45,000 mWh
2016-12-18 - 2016-12-2543,157 mWh45,000 mWh
2016-12-25 - 2017-01-0144,249 mWh45,000 mWh
2017-01-01 - 2017-01-0844,933 mWh45,000 mWh
2017-01-08 - 2017-01-1544,323 mWh45,000 mWh
2017-01-1544,376 mWh45,000 mWh
2017-01-1644,440 mWh45,000 mWh
2017-01-1744,380 mWh45,000 mWh
2017-01-1844,380 mWh45,000 mWh
2017-01-1944,268 mWh45,000 mWh
2017-01-2044,230 mWh45,000 mWh
2017-01-2144,332 mWh45,000 mWh
2017-01-2244,511 mWh45,000 mWh
2017-01-2344,640 mWh45,000 mWh

 

Megan131D
Paper Tape
Posts: 4
Registered: ‎01-22-2017
Location: US
Views: 344
Message 5 of 6

Re: Lenovo Edge 2-158 Battery dosen't charge and doesn't regonize when plugged in sometimes

Battery life estimates
Battery life estimates based on observed drains
AT FULL CHARGE AT DESIGN CAPACITY
PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY
2016-09-19 - 2016-09-26 4:00:48 - 4:00:10 -
2016-09-26 - 2016-10-03 4:03:00 - 4:04:43 -
2016-10-03 - 2016-10-11 4:18:15 - 4:19:35 -
2016-10-11 - 2016-10-19 4:26:20 - 4:27:39 -
2016-10-19 - 2016-10-27 4:21:59 - 4:23:31 -
2016-10-27 - 2016-10-31 4:16:51 - 4:18:54 -
2016-10-31 - 2016-11-14 4:15:20 - 4:18:41 -
2016-11-14 - 2016-11-20 2:49:34 - 2:58:30 -
2016-11-20 - 2016-11-27 4:09:34 - 4:23:25 -
2016-11-27 - 2016-12-04 4:26:24 - 4:38:49 -
2016-12-04 - 2016-12-11 - - - -
2016-12-11 - 2016-12-18 3:19:06 - 3:24:37 -
2016-12-18 - 2016-12-25 5:25:14 - 5:39:07 -
2016-12-25 - 2017-01-01 4:18:07 - 4:22:30 -
2017-01-01 - 2017-01-08 5:01:42 - 5:02:09 -
2017-01-08 - 2017-01-15 5:09:37 - 5:14:21 -
2017-01-15 5:35:39 - 5:40:23 -
2017-01-16 - - - -
2017-01-17 - - - -
2017-01-18 - - - -
2017-01-19 3:52:30 - 3:56:20 -
2017-01-20 - - - -
2017-01-21 - - - -
2017-01-22 7:27:06 - 7:32:01 -
2017-01-23 - - - -
Current estimate of battery life based on all observed drains since OS install
Since OS install 4:10:48 - 4:15:13 -

 

Rjbaca
Paper Tape
Posts: 1
Registered: ‎04-23-2017
Location: CR
Views: 225
Message 6 of 6

Re: Lenovo Edge 2-158 Battery dosen't charge and doesn't regonize when plugged in sometimes

Megan hi!  I was wondering if you figured this out as I have the same problem.  Thanks!

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