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jdossey
What's DOS?
Posts: 2
Location: USA
Views: 1,304
Message 1 of 13

Lenovo Edge 2 wont wake up after sleep

I just bought this laptop and I am having an issue with it waking back up from sleep. I have to restart it to get the screen to turn back on. Has anyone had similiar issues and found a solution?

scottjs22
What's DOS?
Posts: 1
Location: NJ
Views: 1,160
Message 2 of 13

Re: Lenovo Edge 2 wont wake up after sleep

same problem,  would love to have an answer for this

sbow00
Paper Tape
Posts: 3
Location: Oregon
Views: 1,101
Message 3 of 13

Re: Lenovo Edge 2 wont wake up after sleep

I have issues with this too.  Would love to know what I'm doing wrong because restarting my computer each time is getting really annoying. 

Retired Support Specialist
Posts: 3,772
Location: IN
Views: 1,078
Message 4 of 13

Re: Lenovo Edge 2 wont wake up after sleep

Hi Jdossey,

 

Welcome to Lenovo Forums.

 

I suggest you to re-install the Display drivers for laptop and while installing right click and select “Run as administrator” option as doing this will install the complete driver without any error.

 

 Let us know if you get any error installing the driver.

 

Regards,

Shashi

 

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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

sbow00
Paper Tape
Posts: 3
Location: Oregon
Views: 1,063
Message 5 of 13

Re: Lenovo Edge 2 wont wake up after sleep

Shashi,

I was able to install the Intel driver but when I try to install the NVIDIA graphics driver it stats "NVIDIA INstaller Cannot Continue - the graphics driver could not find compatible graphics hardware."  Should everything be working now?

 

Thanks - Sarah

Retired Support Specialist
Posts: 3,772
Location: IN
Views: 1,048
Message 6 of 13

Re: Lenovo Edge 2 wont wake up after sleep

Hi Sbow,

 

Please go through this link for better understanding.

 

Regards,

Shashi

 

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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

MaryB2
Paper Tape
Posts: 3
Location: US
Views: 978
Message 7 of 13

Re: Lenovo Edge 2 wont wake up after sleep

I am having problems with the Sleep (won't wake up)on my Lenovo Edge 2.  It went to the Geek Squad two times, also tried updating Device Manger,  HD Graphics Family, tried also Roll Back Driver, did Power toubleshooting.  All with no success.  A friend of mine who is a Computer Scientist also looked at the Bios and finally determined that my lap top has a defect.  I also had a defective Lenovo Edge 15 that lasted 4 months and Lenovo replaced it.  Now this new Edge 2 is having problems also after 4 months. Right now, my only solution is to not shut the top down, or not allow it to go to sleep.  It was suggested that I use the computer on AC only right now, even though it may be hard on the battery. I'm really disappointed in this Lenovo right now.

sbow00
Paper Tape
Posts: 3
Location: Oregon
Views: 965
Message 8 of 13

Re: Lenovo Edge 2 wont wake up after sleep

That link wasn't helpful because I can't even find nVidia as a Display Adapter.  It won't let me install it on my computer and comes back with the message I stated before.  I'm worried my computer is like the other posters, and there is just something wrong with it.  I had a Lenovo about four years ago and had a similar "initial" problem with the computer and thought Lenovo had changed into a reputable brand.  I'm concerned I was misled.

 

 

Retired Support Specialist
Posts: 3,772
Location: IN
Views: 941
Message 9 of 13

Re: Lenovo Edge 2 wont wake up after sleep

Hi Sbow,

 

When you put the computer to sleep, is the power button blinking?

Link to picture

 

 If not, this is probably the reason why the machine is not waking up from sleep because it's not asleep in the first place. In this case, reboot the machine, perform a clean boot and observe (this is to isolate any processes running in the background that's possibly interfering with the sleep process).

 

Other things that you can try:

  1. Check this Recommended Settings for Sleep
  2. Turn off Fast Startup

 

Hope this helps.  Please let me know your findings.

 

Regards,

Shashi

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

zachattack
Paper Tape
Posts: 1
Location: US
Views: 828
Message 10 of 13

Re: Lenovo Edge 2 wont wake up after sleep

Hi, I have just recently had the same issue with my edge 2. After installing your recommended drivers, it stopped at the time. However, when I tried to put my computer to sleep, it woiuld not wake up when i opened it back up. It is blinking when I close it, and goes solid when I open just as if it was waking up. It's not freezing, because when I close it again it goes back to blinking, indicating it's going back to sleep. Hard restart is the only way to get it working again. Any updates?

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