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shortycraig
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Posts: 7
Registered: ‎04-02-2014
Location: US
Views: 263
Message 1 of 9

Lenovo Flex 15 Hour Long Start Up

I'm out of ideas at this point. My laptop has essentially become a brick.

 

Lenovo Flex 15 Ideapad (20309)

Windows 10

Bios: 8ACN08WW (8/22/2013)

 

For months now my laptop has taken anywhere from 2 minutes to over an hour to start up or wake from hibernate. 

 

  • I have run numerous Windows Updates and have not found a fix.
  • I have run the Lenovo Solutions Center and have not been told to download anything.
  • I have gone into the Bios and enabled the roll back feature with the thought that I'd "flash the BIOS". But there is no prior BIOS firmware on the Lenovo site for this model laptop. At least that I could find.

The latest attempt to fix this issue was me installing the ACPI driver found here. That did not fix the slow start up, in fact it made things worse. When the OS did come to life, none of my services were running. I could not connect to the internet as the NIC services were off. I could not run diagnostics as those services were off. Everything was off. I am not sure why.

 

Last night I 'Shift' + 'Restart'ed my laptop, attempting to enter Safe Mode. Nothing happened.

 

I then decided to enter the BIOS one last time and selected the "System Recovery" option. Since then, my laptop has not turned back on. Instead, the power button attempts to Start Up, but never even gets to the Lenovo screen. I just see two LEDs on the front of the laptop.

 

What, if any, are my options? I just want a laptop that turns on in a reasonable amount of time. I do not care if I have to boot from a flash drive and run Linux at this point, I just want a workable, usable laptop. Thank you in advance for your help.

Sr Support Specialist
Posts: 7,978
Registered: ‎11-30-2015
Location: PH
Views: 235
Message 2 of 9

Re: Lenovo Flex 15 Hour Long Start Up

Hi shortycraig,

 

Greetings.

 

Have you tried clean installing it back to Windows 8.1 and check if the same issue happens?

I am thinking of isolating the software from the hardware so that we can at least narrow down possible point of failure.

 

Try to set the BIOS on defaults before proceeding.

 

Regards



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shortycraig
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Posts: 7
Registered: ‎04-02-2014
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Views: 232
Message 3 of 9

Re: Lenovo Flex 15 Hour Long Start Up

Spidey,

I had hoped the "System Recovery" option I selected yesterday would return me back to 8.1 as everything I've read on this issue seems to stem from a Win10 update. When I get home I will attempt to turn the laptop on once more, perhaps I'll fully power it down (battery out for a few minutes) before turning it back on.

I will say that one of the services that was not running happened to be the Win10 reinstall service. I may be naming that incorrectly, but i'm referring to the tool that attempts a clean install of Win10. It started up and immediately ended saying "something went wrong".

...will report back later this evening. Thank you for the speedy reply.
shortycraig
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Posts: 7
Registered: ‎04-02-2014
Location: US
Views: 213
Message 4 of 9

Re: Lenovo Flex 15 Hour Long Start Up

Sadly, I was unable to get the laptop to turn back on yesterday evening. I got home, hit the power button, and the machine attempted to come up for about 4.5 hours before the battery died.

Not sure what more I can do. If I get time this evening I'll call Lenovo support, but it's difficult to troubleshoot a brick.
Sr Support Specialist
Posts: 7,978
Registered: ‎11-30-2015
Location: PH
Views: 211
Message 5 of 9

Re: Lenovo Flex 15 Hour Long Start Up

Hi shortycraig,

 

Greetings.

 

What I usually do on this scenarion is to check if the machine will be able to POST (power on self test) removing the harddrive. Then while turned off then use the Novo button to power on and access the BIOS set up. If the BIOS would be able to respond then I would be confident that the systemboard can function on the mechanical level and it may be an issue with the operating system or even a hardware failure with the drive.

 

If you have a warranty active on the machine, then you don't have to perform the steps as the technical support team will assist you and perhaps to have it sent out for full diagnostics.

 

You can call 877-453-6686 24 hours/day 7 days/week.

 

Regards



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shortycraig
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Message 6 of 9

Re: Lenovo Flex 15 Hour Long Start Up

HDD removed, Lenovo button pressed...only getting one light on the front of the laptop instead of the usual two. 

 

I'm calling support now though i fear the worst. Thank you for the suggestions.

Sr Support Specialist
Posts: 7,978
Registered: ‎11-30-2015
Location: PH
Views: 145
Message 7 of 9

Re: Lenovo Flex 15 Hour Long Start Up

Hi shortycraig,

 

If removing the harddrive would not allow you to even go to the BIOS when the Novo key is pressed, then please do proceed on calling tech support to inform them the steps we tried and faster if you give them our forums link to this post.

 

This may not just a windows issue or a harddrive problem but for systemboard or processor issue for a no POST (failed power on self test). They would be able to process immediate service for you.

 

Regards



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shortycraig
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Posts: 7
Registered: ‎04-02-2014
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Message 8 of 9

Re: Lenovo Flex 15 Hour Long Start Up

Spidey,

 

Thank you for the quick reply. Since I am out of warrantee, support recommends I go to Geek Squad or a local tech shop for repairs. They feel it is either a motherboard or graphics card issue.

 

I've the device connected to an HDMI cord attached to my television now as a final attempt to see if its just a graphics issue. But not even the Num Lock led is turning on.

Odd how the System Recovery feature ultimately 'brick'ed the device. Yes it took a long time to start up before, but at least it eventually started up.

Sr Support Specialist
Posts: 7,978
Registered: ‎11-30-2015
Location: PH
Views: 121
Message 9 of 9

Re: Lenovo Flex 15 Hour Long Start Up

Hi shortycraig,

 

Greetings.

 

I am in doubt that system recovery was the trigger since it is only a software program stored in the harddrive.

 

Ability to show a functional BIOS is a good standpoint of a successful POST (power on self test). It is not requiring any harddrive or software to perform and verify that the machine is functional.

 

I would rather check options checking the systemboard including the GPU chip. 

You can try starting with cleaning the fan and reapplying thermal paste but if you need tools and skills then having it taken to any local service center would allow them to check further for other possible source of the problem.

 

Regards



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