11-21-2017 03:54 AM
I do have trouble with a Lenovo Flex 2-14 (Model 20404).
The Lenovo turns on, shows the Levono Boot screen and finishes with a black screen.
- I am able to enter the Bios (working screen)
- I am able to run the internal recovery with a working screen
- after recovery and a new boot up - the screens gets black again
How is that possible? I am not able to boot from a usb-stick (with working Linux or Windows installation - tested on other systems) cause I get a black screen (the USB is being recognized).
So... what are the next steps? This seems wierd, since the screen itself seems to work. I found some forum-topics saying it is a GPU-failure. Maybe thats the case?
I would appreciate any support!
01-04-2018 02:14 AM
Thanks for using the Lenovo forums.
Considering you can get into the BIOS and run a full recovery, then I think it may not necessarily be a GPU issue, but a HDD issue instead, definitely some sort of hardware, as the issue persists even after a reset.
I would recommend that you get in touch with your local Lenovo support line for a possible repair for the unit.
Below is the link to the phone list where you can find these numbers
Hope this helps, let us know how you get on.
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