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fotuwe
What's DOS?
Posts: 1
Registered: ‎11-21-2017
Location: DE
Views: 470
Message 1 of 2

Lenovo Flex 2-14 (Model 20404) - black screen on windows - working screen while recovery

Hi! 

 

I do have trouble with a Lenovo Flex 2-14 (Model 20404).

The Lenovo turns on, shows the Levono Boot screen and finishes with a black screen. 

 

- I am able to enter the Bios (working screen)

- I am able to run the internal recovery with a working screen 

- after recovery and a new boot up - the screens gets black again 

 

How is that possible? I am not able to boot from a usb-stick (with working Linux or Windows installation - tested on other systems) cause I get a black screen (the USB is being recognized). 

 

So... what are the next steps? This seems wierd, since the screen itself seems to work. I found some forum-topics saying it is a GPU-failure. Maybe thats the case? 

 

I would appreciate any support! 

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 350
Message 2 of 2

Re: Lenovo Flex 2-14 (Model 20404) - black screen on windows - working screen while recovery

Hello Fotuwe

Thanks for using the Lenovo forums.


Considering you can get into the BIOS and run a full recovery, then I think it may not necessarily be a GPU issue, but a HDD issue instead, definitely some sort of hardware, as the issue persists even after a reset.

 

I would recommend that you get in touch with your local Lenovo support line for a possible repair for the unit.

Below is the link to the phone list where you can find these numbers

 

 

Hope this helps, let us know how you get on.


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