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WayneSG
What's DOS?
Posts: 1
Registered: ‎05-06-2016
Location: SG
Views: 2,675
Message 1 of 6

Lenovo Flex 2 - 14 battery problem!! 0% available ( Plugged in , Not charging )

I got a lenovo flex 2 on Window 10 which is 0% now and it shows plugged in but not charging 

 

-I know it is not the Energy Management system as it is 0%

-I have also tried to delete the Microsoft ACPI- Compliant Control Method Battery and restart my laptop

-I have also tried to hold the power button for 40second after it is shut down. 

 

Any other solution which I can still try?


Thanks

Retired Support Specialist
Posts: 3,772
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Location: IN
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Message 2 of 6

Re: Lenovo Flex 2 - 14 battery problem!! 0% available ( Plugged in , Not charging )

Welcome to the Forums Wayne.

 

  1. Unplug AC adapter (remove from notebook).
  2. Remove main battery
  3. Press and hold the power button for 30 seconds (power drain)
  4. Replace main battery
  5. Replace AC adapter

 

Update us how it goes.

 

 

Regards,

 

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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

iju
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Registered: ‎07-02-2016
Location: IN
Views: 2,550
Message 3 of 6

Re: Lenovo Flex 2 - 14 battery problem!! 0% available ( Plugged in , Not charging )

Hi,

I tried the suggested solution but in vein. no changes. my Laptop battery status still indicates "0% available, (plugged in, not charging)".

Any solution please ...

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
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Message 4 of 6

Re: Lenovo Flex 2 - 14 battery problem!! 0% available ( Plugged in , Not charging )

With battery installed and AC adapter plugged in, boot up laptop. Go to the Power Options control panel (may also be accessible by right-cling the battery status icon in the System Tray). Set the System Standby option when plugged in to Never. I also choose the Always on Power Scheme, but I don't know if this aspect is crucial, whereas I'm pretty sure the long or never sleep/standby option is. It should be OK to let the monitor and HDD have a timer setting for turn-off, but if in doubt, put them to Never as well, esp the HDD. I also had the Running on Batteries System Standby set to Never, but I wouldn't think that applied in this case, as the AC adapter is being used. However, just to be sure, set it to Never!

 

Go to the Device Manager and find the Batteries>Microsoft ACPI-Compliant Control Method Battery, right click, and uninstall the driver. Go to the Action menu at the top of Device Manager, and Scan for Hardware Changes. This will reinstall the driver (as will logging off and on, or re-booting).

Batteries now have charging circuits built into them that relay their charge level.

 

There is also chances it may have damaged this circuit. Also you try updating he BIOS

 

Update us how it goes.

 

 

 

 

 

Regards,

 

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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

omveer
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Registered: ‎10-04-2017
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Message 5 of 6

Re: Lenovo Flex 2 - 14 battery problem!! 0% available ( Plugged in , Not charging )

i have the same issue of 0%, and my system is dual booted and both os show 0% battery, please provide me the how can i resolve this issue, its happen accedently, when i hit on butten but its not on, when i plugged into the adapter it on but battery option may be not charge.

pagosa5
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Registered: ‎10-17-2018
Location: US
Views: 184
Message 6 of 6

Re: Lenovo Flex 2 - 14 battery problem!! 0% available ( Plugged in , Not charging )


@Shashi_Lenovo

 Go to the Device Manager and find the Batteries>Microsoft ACPI-Compliant Control Method Battery, right click, and uninstall the driver. Go to the Action menu at the top of Device Manager, and Scan for Hardware Changes. This will reinstall the driver (as will logging off and on, or re-booting).

 


Because the battery not charging issue began in the middle of working on the computer I thought it was a software setting that was causing the issue (screen flashed to dim and then back to normal when plugged in, battery indicator said 'plugged in, not charging'. My laptop was completely dead after being off of a charger for 5 hours and it wouldn't power on at all when I plugged it back in. I took it to Geek squad and they tried a new Lenovo adapter, which didn't work; the laptop still wouldn't power on. I was told I must have a hardware issue. I took the laptop home and was able to power it on after leaving it plugged in for a few hours. I found this comment with the info about removing the battery from the device manager. As soon as I uninstalled the battery, the amber light turned white! I re-installed the battery and it's been working fine ever since. 

 

THANK YOU for posting the info about the battery being in the device manager - I never knew that was an option and uninstalling/re-installing solved my problem. 

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