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Rahman28
What's DOS?
Posts: 1
Registered: ‎04-22-2016
Location: US
Views: 4,836
Message 1 of 13

Lenovo Flex 3 screen shuts off automatically

I purchased flex 3 5 months back but from few days occasionally, the screen goes black (backlight is still on)  while I'm using the computer, as the hard drive stops whirring and the computer itself seems to go to sleep. However, the power button nor the keyboard can seem to wake it up and I end up having to do a hard reset to power it back on. Oddly, the power and battery lights are still on and I can still switch on the keyboard backlight. This happens even when the battery is above 50% full. Please suggest solution for it.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 4,757
Message 2 of 13

Re: Lenovo Flex 3 screen shuts off automatically

Hi Rahman,

 

Welcome to the Lenovo Forums.

 

Are you using the latest bios version? If not, Please update the latest BIOS from here

 

Let us know how you get on.

Regards,

Shashi

 

Tap that Kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

Former Employee
Posts: 1,664
Registered: ‎09-16-2014
Location: US
Views: 4,436
Message 3 of 13

Re: Lenovo Flex 3 screen shuts off automatically

In response to customer reports of displays or screens turning off on Lenovo systems while in use and running on battery power, Lenovo has released a solution via update to the Intel Management Engine Firmware, v.11.0.0.1176.

 

The Intel ME Firmware has been approved for the following models:

  • ideapad 300S-14ISK, ideapad 500S-14ISK
  • Lenovo Edge 2-1580
  • Lenovo Flex 3-1480, Flex 3-1580,
  • Yoga 500-14ISK, Yoga 500-15ISK

 

The Intel ME Firmware can be downloaded here: http://support.lenovo.com/us/en/downloads/ds105001

 

If the solution provided by Lenovo does not resolve the issue for you, other customers report that a workaround provided by customer MattDN93 also resolves the issue. More information about the workaround can be found here: https://forums.lenovo.com/t5/Lenovo-IdeaPad-100-305-500-Edge/Flex-3-screen-turns-off-when-working-on...

 

Thank you,

swxokie
Fanfold Paper
Posts: 6
Registered: ‎11-17-2016
Location: US
Views: 3,572
Message 4 of 13

Re: Lenovo Flex 3 screen shuts off automatically

I am having this same issue - only mine is plugged all of the time and has this going off issue.  Will these updates help me?

 

I purchased mine nearly a year ago.  All has been well until Windows 10 did an anniversary update a while back. Then this issue began on occasion, has been increasing in frequency.  Hard to work on anything! It went off 4x in less than 90 minutes this morning.  Now I'm hoping I can finish this message before it goes off.  It happens much more frequently now.

 

Mine is a Flex 3 - 1580.

 

thank you,

Lynn

mel_k
Ctrl-Alt-Del
Posts: 12
Registered: ‎07-12-2016
Location: US
Views: 3,437
Message 5 of 13

Re: Lenovo Flex 3 screen shuts off automatically

Why is it taking SO LONG for Lenovo to figure this issue out!!! Horrible horrible horrible so disappointed
swxokie
Fanfold Paper
Posts: 6
Registered: ‎11-17-2016
Location: US
Views: 3,409
Message 6 of 13

Re: Lenovo Flex 3 screen shuts off automatically

not sure... there is obviously an issue - however mine has been about the only I've found that does this with it plugged in.  Every other post I've found about this all has comments about when the computer is unplugged.  Mine in rarely unplugged and goes off...  mine started doing it when W10 did it's anniversary update.  Had not ever happened before that.  I thought I may have stumbled upon something and fixed... but nope, started shutting off again.  Such a weird thing!

 

First Lenovo I've owned, always thought them to be a respectable brand.  Love the computer except for this irritating issue.

lruth
Punch Card
Posts: 18
Registered: ‎02-16-2016
Location: KY
Views: 3,323
Message 7 of 13

Re: Lenovo Flex 3 screen shuts off automatically

swxokie
Fanfold Paper
Posts: 6
Registered: ‎11-17-2016
Location: US
Views: 3,306
Message 8 of 13

Re: Lenovo Flex 3 screen shuts off automatically

Thanks!  I will try this and see how it goes. 

adnerbj11
Fanfold Paper
Posts: 11
Registered: ‎09-11-2016
Location: US
Views: 3,285
Message 9 of 13

Re: Lenovo Flex 3 screen shuts off automatically

Im waiting until the school semester to get it fix but I want ive notice it doesnt shut off when i run the virus scanner. Thats been getting me by.I use window defender and im constanly running a full scan on my computer.

mel_k
Ctrl-Alt-Del
Posts: 12
Registered: ‎07-12-2016
Location: US
Views: 3,210
Message 10 of 13

Re: Lenovo Flex 3 screen shuts off automatically

Save yourself the hassle and dont send to Lenovo!! Try the fix posted above it works.

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