04-22-2016 05:15 PM
I purchased flex 3 5 months back but from few days occasionally, the screen goes black (backlight is still on) while I'm using the computer, as the hard drive stops whirring and the computer itself seems to go to sleep. However, the power button nor the keyboard can seem to wake it up and I end up having to do a hard reset to power it back on. Oddly, the power and battery lights are still on and I can still switch on the keyboard backlight. This happens even when the battery is above 50% full. Please suggest solution for it.
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04-25-2016 11:35 PM
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09-01-2016 06:28 AM
In response to customer reports of displays or screens turning off on Lenovo systems while in use and running on battery power, Lenovo has released a solution via update to the Intel Management Engine Firmware, v.188.8.131.526.
The Intel ME Firmware has been approved for the following models:
The Intel ME Firmware can be downloaded here: http://support.lenovo.com/us/en/downloads/ds105001
If the solution provided by Lenovo does not resolve the issue for you, other customers report that a workaround provided by customer MattDN93 also resolves the issue. More information about the workaround can be found here: https://forums.lenovo.com/t5/Lenovo-IdeaPad-100-305-500-Edge/Flex-3-screen-turns-off-when-working-on...
11-17-2016 12:06 PM - edited 11-17-2016 12:09 PM
I am having this same issue - only mine is plugged all of the time and has this going off issue. Will these updates help me?
I purchased mine nearly a year ago. All has been well until Windows 10 did an anniversary update a while back. Then this issue began on occasion, has been increasing in frequency. Hard to work on anything! It went off 4x in less than 90 minutes this morning. Now I'm hoping I can finish this message before it goes off. It happens much more frequently now.
Mine is a Flex 3 - 1580.
11-22-2016 06:51 PM
not sure... there is obviously an issue - however mine has been about the only I've found that does this with it plugged in. Every other post I've found about this all has comments about when the computer is unplugged. Mine in rarely unplugged and goes off... mine started doing it when W10 did it's anniversary update. Had not ever happened before that. I thought I may have stumbled upon something and fixed... but nope, started shutting off again. Such a weird thing!
First Lenovo I've owned, always thought them to be a respectable brand. Love the computer except for this irritating issue.
11-26-2016 12:16 AM
this fix is working for me so far
11-26-2016 10:38 PM
Im waiting until the school semester to get it fix but I want ive notice it doesnt shut off when i run the virus scanner. Thats been getting me by.I use window defender and im constanly running a full scan on my computer.