08-30-2016 11:36 AM
I was in the middle of wathing a College lecture and the audio suddenly cut out. The video kept playing but there was no sound. I did not hit a button or touch anything. All of the audio volume controls are on and nothing is muted.
I thought that it was maybe just my colleges site. But after trying to play videos from other sites as well there is no audio coming from any of them.
There is also no audio when I input headphones into the jack either. So I gather that the problem is not the speaker and is something else.
Any help would be amazing
09-01-2016 12:40 AM
Hi there, Jcoy -
Thank you for writing in to the Lenovo Forum - happy to have you here today.
STEP1: Reinstall Audio driver
STEP2: If Steps 1 does not work, Uninstall KB2962407
Go to “Control Panel” > “Windows Update”, View Update History.
Select Installed Updates. If KB2962407 is installed, please right-click the update to uninstall
STEP3: Hardware inspection
Contact Lenovo service center and report your findings for hardware inspection.
Update us how it goes.
Tap that kudos button if I helped
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