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KN21
What's DOS?
Posts: 1
Registered: ‎05-27-2018
Location: US
Views: 625
Message 1 of 2

Lenovo IdeaPad 100S: Keyboard folder gone in Device manager

Hello,

 

I have a Lenovo IdeaPad 100S. My keyboard recently stopped working and when I went into device manager my folder, along with the drivers, for my keyboard was gone. I did a search for changes to hardware, restarted my computer, downloaded the keyboard driver for Lenovo and none of this worked. I've now done a full factory reset of my computer yet the keyboard folder is still gone and I cannot find a way to get it back or to get my computer to recognize any keyboard drivers.

 

Any assistance is very appreciated.

Thank you!

Community Moderator
Community Moderator
Posts: 4,286
Registered: ‎11-18-2012
Location: US
Views: 585
Message 2 of 2

Re: Keyboard folder gone in Device manager

Welcome to the Lenovo Community !

 

Sorry to hear of the problem you are having.  Since Windows will not detect the installed keyboard it is quite possible the internal keyboard has failed or the keyboard cable has become disconnected inside and needs to be reseated.  To rule out a hardware conflict, try a static discharge to see if that resolves the problem first. 

 

To do a static discharge, try this.....


1. Shut down Windows and unplug the charger / adapter.
2. Press and hold the Power Button for 15 seconds.
3. Plug in the charger / adapter if needed and power up the system to see if the problem was resolved.

 

If the discharge didn't work, here is the U.S. most Best Buy stores are also Lenovo Authorized Service Centers.  I would suggest bringing in your laptop to them for further inspection, especially if your warranty is still active.



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