04-13-2018 04:20 AM
Thanks for using the Lenovo forums.
Try to use the NOVO key, this should get you to the recovery menu.
If it still refuses to do so, then I would recommend that you get in touch with your local Lenovo support line for a possible repair on the unit.
Below is the link to the phone list where you can find these numbers
Hope this helps, let us know how you get on.
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