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DerriB
What's DOS?
Posts: 1
Registered: ‎10-21-2016
Location: GB
Views: 1,336
Message 1 of 4

Lenovo IdeaPad 300 Freezing

Hi, 

 

I bought a Lenovo Ideapad 300 a few months ago and its been freezing a lot, at first it was once in awhile, every few days and I didn't really notice it all. However it has now started to freeze multiple times a day and I don't understand why. I could be watching a video on YouTube or facebooking friends or on a call on Discord and bang it will freeze, no logic or reason to what I'm doing which would casue it to freeze but it does freeze. 

 

I read someone suggest that Microsoft Edge could be causing the probelm but I don't use Edge, I use chrome for all my major browsing. 

 

When it freezes I have to hard reset my laptop which constantly doing that isn't great. 

 

Could anyone provide any possible insight or help? 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 1,283
Message 2 of 4

Re: Lenovo IdeaPad 300 Freezing

Hi there, Derri             -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Try uninstalling antivirus. Also, check if issue persist in safe mode or not.

Also, the random freezing was caused by electrostatic discharge. Sometime using the laptop on a glass surface, and when touched the metal parts, the discharge performed, and causes the freezing.

Hence try placing laptop on a wood table & check.

 

Also, try updating the graphic drivers.

 

Update us how it goes.

 

 

 

 

Regards,         

 

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kelvin11
What's DOS?
Posts: 1
Registered: ‎02-20-2017
Location: US
Views: 961
Message 3 of 4

Re: Lenovo IdeaPad 300 Freezing

ive been having the same problem... it would happen couple times very other day... it really started happening after i did a update about 2 months back

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 938
Message 4 of 4

Re: Lenovo IdeaPad 300 Freezing

You may also try to run in safe mode to check if the freezing still happens.

 

Run a few tests from this link -

http://support.lenovo.com/us/en/lenovodiagnosticsolutions/tools

 

You should try Storage test, memory test, motherboard test, CPU test. Open Command prompt and try sfc /scannow to check if your windows files are corrupted.

 

Also, Download a program called Malwarebtyes then run a full scan.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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