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David503
Paper Tape
Posts: 5
Registered: ‎01-06-2018
Location: DE
Views: 3,284
Message 1 of 10

Lenovo IdeaPad 300 endless logo loop

After a Windows update the device restarted, it showed the Lenovo logo for a couple of seconds with the loading circle at the bottom then flashed a small window in the top left side for a split second and then showed that windows is returning to the older version, that stays fro maybe 2 seconds and then it goes to the logo again and is just stuck in that endless loop, I restarted it many times but every time I do it just does the same thing, please help all my work is on my laptop and I've tried entering the bios with F2 on the logo but it doesn't work

Ali8080
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Registered: ‎01-01-2018
Location: US
Views: 3,267
Message 2 of 10

Re: Lenovo IdeaPad 300 endless logo loop

You need to re-install Bios software by re-programming the chipset on the motherboard.
David503
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Message 3 of 10

Re: Lenovo IdeaPad 300 endless logo loop

How do I do that?
Ali8080
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Message 4 of 10

Re: Lenovo IdeaPad 300 endless logo loop


talk to a technical service specialist. you can not do without equipment.
Community Moderator
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Message 5 of 10

Re: Lenovo IdeaPad 300 endless logo loop

Welcome to the Lenovo Community David503 !

 

With the Ideapad 300 series you should be able to enter the BIOS Setup by using the NOVO button.  Page #25 of the User Guide I have listed below will explain in more detail. 

 

https://download.lenovo.com/consumer/mobiles_pub/ideapad_300-14isk_300-15isk_300-17isk_ug_en_201602....

 

It sounds like you had a failed Windows Update.  You could do a One Key Recovery to restore the laptop to its out of the box new condition, but in doing so you will lose all your personal data on the drive.  To save the data, I would recommend that you visit a local computer repair center and have them recover the data and then do the hard drive restoration for you.  Page #23 of the User Guide explains the One Key Recovery operation.



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David503
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Message 6 of 10

Re: Lenovo IdeaPad 300 endless logo loop

Actually I have no physical NOVO button on my laptop. The exact model is Lenovo IdeaPad 80HQ002HGE I5-6. I have no important data on it because most of it was on an external drive. Is there a way to revert it to the "out of the box" state without going to service because I can't afford to not have it for 4 weeks
Community SeniorMod
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Message 7 of 10

Re: Lenovo IdeaPad 300 endless logo loop

That MT-M doesn't come up in SUPPORT search Smiley Sad   20HQ looks like a ThinkPad X1 Carbon Gen 5 MT-M.

 

Can you clarify which laptop you have?

 

Z.


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may benefit. ... GeezBlog

 

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David503
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Registered: ‎01-06-2018
Location: DE
Views: 3,217
Message 8 of 10

Re: Lenovo IdeaPad 300 endless logo loop

I just entered the BIOS it says Lenovo Ideapad 300-17isk and the MTM is 80QH002HGE, it has an i5 6200u and 8gb of RAM, also the BIOS version is D5CN47ww
Community SeniorMod
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Message 9 of 10

Re: Lenovo IdeaPad 300 endless logo loop

Ah, 20QH, not 20HQ.   300-17ISK.

 

Capture.PNG

 

According to https://download.lenovo.com/consumer/mobiles_pub/ideapad_300-14isk_300-15isk_300-17isk_ug_en_201602....

 

Z.

 


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may benefit. ... GeezBlog

 

  Communities:   English    Deutsche    Español    Português    Русскоязычное    Česká    Slovenská    Українська   Moto English

David503
Paper Tape
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Registered: ‎01-06-2018
Location: DE
Views: 3,214
Message 10 of 10

Re: Lenovo IdeaPad 300 endless logo loop

Thank you all so much for the help I just started the recovery, I never knew that the NOVO button was there, thanks againI don't know what I would do without you

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