11-30-2017 05:58 PM - edited 11-30-2017 06:06 PM
The keyboard stopped working then when I went to check the system settings the touch pad stopped working so the laptop looks like it is frozen but the screen is still updating, I just can’t type or move the mouse. I have tried to press/hold the power button but because it is a part of the keyboard it doesn’t work. Please help me!!! I only bought it a week ago today!!!
12-01-2017 04:27 PM
I have the exact problem. No solution yet. I tried peripheral keyboard but it only proved a temporary fix. Even the virtual keyboard works for only a short time.