11-19-2018 07:36 AM
I have owned this laptop for less than a year, and I've had multiple problems with it already, but not as bad as this. It will not let me past the login screen. I have sat here continuously logging in, and then it will load for, like, five minutes, before telling me that it cannot verify my credentials. I cannot even click the restart button. I've tried restarting it manually, but to no avail... Help, please!!
11-19-2018 05:03 PM
Welcome to the community forums.
Could you provide a photo of the login screen that you are seeing now on the computer? It might be asking for your Microsoft account password, Local account password or BIOS password. Those 3 are different. Microsoft account password needs to be connected in the internet to make it work. Are you on the same location where you use the laptop? Because if not, it's possible that the computer is not connected to the internet and the computer is providing you the local account login.