05-10-2017 04:52 PM
My 7 Mo's old lenovo just stopped booting up all of a sudden yesterday. My IT guy ran 15 hours of diagnostics and still can't tell if it is hardware or software related. He says to send it to lenovo for service. I really want my hard drive data now. Has anyone had this problem saying "recovery. Your PLC needs to be repaired"
And the machine won't boot up so no way to access anything in machine or on Internet. Any suggestions? I am never going to buy lenovo again.
05-10-2017 07:34 PM
If that is a recent photo of you laptop in the BIOS, then that is a very good indication that the error is probably NOT hardware related, so sending it in to Lenovo would likely not resolve your problem. Furthermore, the error you are seeing displayed is coming from the Window Operating system, and indicates that some important system files needed for Windows to start up properly are either missing or corrupted. Typically such errors are not fatal, and can repaired or restored fairly easily by running Startup Repair, System Restore or running other recovery tools from within Window's Recovery Environment.
The last resort would be to backup any data you have stored on the SSD, and then Reset Windows to the default state or resetting the system to the factory default sate, all of which your IT person should be able to do.
The error message usually would contain more information than just "Recovery Your PLC needs to be repaired", so any additional 0x00000??? error codes or information you can provide would help direct you in the right direction.
Best of Luck,
05-10-2017 10:13 PM
Thanks for the good info. Here is the other screen shot. My it guy thought it could void the Lenovo warranty. But it seems like you're saying I shouldn't need to open up the computer and it is a software Windows operating system matter can be resolved externally? Does the screenshot confirm that? And any other information I can get my IT guy would be appreciated.
05-11-2017 12:56 AM - edited 05-11-2017 12:57 AM
Yes, the 0xc0000034 error points to a corrupt/missing Windows Boot Configuration Data (BCD), and can be rebuilt using Windows installation media downloaded for free from Microsoft's website.
The first step is to have your IT person go to https://support.microsoft.com/en-us/help/15088/windows-create-installation-media and since I do not believe your laptop model has a DVD drive, use a 8GB USB Flash Drive to create installation media for your particular Windows OS, which I presume is Windows 8.1 or Windows 10 (64-bit).
Next, have him follow the steps outlined in the document below to repair the BCD.
How to Fix a 'Boot Configuration Data File is Missing' Error in Windows 10 (applies to Windows 8.1 as well)
This document also may be of assistance
0xc0000034 – Fix for Windows Vista, 7, 8, 10
Once completed, your computer should be back up and running, but your IT person should use the Lenovo Solutions Center to run a hardware scan to check your system for any errors, and perform a good virus scan as well to ensure that your system is stable.
Best of luck,
05-11-2017 09:15 AM
05-11-2017 12:15 PM - edited 05-11-2017 12:16 PM
Yes, you can make the Windows Installer USB flash drive on any computer you have access too, and the process is pretty easy, in fact you may be able to just select Startup Repair from within the Recovery Environment's Advanced Tools section and see if Windows can fix the problem automatically. If not, the instructions in the first link are pretty straightforward and just requires some typing. The hardest part probably is creating the USB key, and then booting the computer from it, but I believe on your system, pressing F12 upon turning the laptop on will take you to the boot menu.
I you run into any problems, just reply again and I will see if I can assist you further.