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DmitriCane
Paper Tape
Posts: 2
Registered: ‎02-22-2018
Location: EE
Views: 269
Message 1 of 6

Lenovo IdeaPad 710S-13IKB no sound from speakers

Hello everyone,

 

I have recently purchased brand new Lenovo IdeaPad 710S-13IKB. It had Windows preinstalled. The problem is that there is no sound from the speakers, headset works fine. I have tried everything, even reinstalling Windows. Downloaded both drivers via Realtek, Lenovo official website, via Windows Device Manager. When something plays, the speakers indicator shows as on 'sound' screenshot attached. I am really lost here, can anyone please give soem advise. I read on some forums that there might be some conflict between Microsoft and Realtek driver versions. Perhaps, the directory to where the drivers are isntalled is not proper.

The only strange thing that confuses me is when I do troubleshoot sound problems via right click on the Speakers icon in the tight low corner of the screen, I get a strange error. But everything looks fine apart form that screenshot 'audio stats' is attached. Does anyone has any advice on this issue. I am ready for a remote session via TeamViewer or Supremo if possible as well.

 

Best Regards,

 

Dmitrsound stats.PNG

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 217
Message 2 of 6

Re: Lenovo IdeaPad 710S-13IKB no sound from speakers

Hello DmitriCane

Thanks for using the Lenovo forums.


Curious case indeed, I don`t think this will be a hardware issue, as even Windows can see that there is something not ok about the drivers.

Try to download the Chipset drivers for the unit from the support page. Make sure to reboot after an update on the unit.

 

Hope this helps, let us know how you get on.


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DmitriCane
Paper Tape
Posts: 2
Registered: ‎02-22-2018
Location: EE
Views: 196
Message 3 of 6

Re: Lenovo IdeaPad 710S-13IKB no sound from speakers

Hello Krakken,

 

Tried that did not help. This is nuts and complete maddness I never have experienced anything before in my life dealing with computers even in 90s. Again I have tried to remove both Lenove, Windows, Realtek drivers and reisntall them oone after another no luck at all. The only difference as now I got this Sound video and game controllers stuff in device manager. Also those bloody Realtek drivers are always attempting to automatically install once I turn on my latop on. Odd thing that they get isntalled in both Program Files and Program Filex x86 folders. I guess I will have to take my laptop to official service, hopefully it is a hardware issue, otherwise it would be insane that I simply could not properly install the drivers. 

 

Also I assume that this topic coudl be move to Yoga series as it is Yoga 710s.

 

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 178
Message 4 of 6

Re: Lenovo IdeaPad 710S-13IKB no sound from speakers

I was going to suggest that it may be best to follow up with the support indeed, I can see that you`ve already done a full reinstall of the OS, so it will likely be a hardware fault, I was hoping that it may not be but hopfeully support is able to get it resolved in a timely manner.

 

Let us know what their conclusion is if you would.

 



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Fafs
What's DOS?
Posts: 2
Registered: ‎05-12-2018
Location: PK
Views: 126
Message 5 of 6

Re: Lenovo IdeaPad 710S-13IKB no sound from speakers

Did your issue got resolved. I am having the same issue and cannot find any solution online.

Fafs
What's DOS?
Posts: 2
Registered: ‎05-12-2018
Location: PK
Views: 124
Message 6 of 6

Re: Lenovo IdeaPad 710S-13IKB no sound from speakers

Also, i want to mention that the right side speaker is working while left side is not. Any help would be appreciated.

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