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01-15-2017

CA

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Lenovo IdeaPad Flex 15D freezes randomly after several minutes

2017-01-15, 22:00 PM

Hi. I have a problem with the Lenovo IdeaPad Flex 15D. I was using it normally one day, using Google Chrome, when it suddenly stopped responding. The whole PC stopped responding (although I could still use the mouse normally) and I had to manually shut it off. When I tried turning it back on, it took at least 10 minutes, and froze again about 5 minutes later.

 

Now, the computer freezes after 10 minutes of use, even when I'm not even logged in. This has been happening for days.

 

If anyone can help me, thank you in advance.

 

(I'm using Windows 10 as well)

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3811 Posts

12-24-2015

IN

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Re: Lenovo IdeaPad Flex 15D freezes randomly after several minutes

2017-01-17, 7:09 AM

Hi there, NMilo           -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

If you open up your task manager, do you see any processes that are consuming high percentages of CPU?

 

Run virus scan with the latest virus definitions and check for no viruses or malware. 

 

Also, you could use the System Restore feature to get your computer back the time when it worked.

Click here to know how to speed up the computer.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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2 Posts

01-15-2017

CA

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Re: Lenovo IdeaPad Flex 15D freezes randomly after several minutes

2017-01-17, 21:21 PM

No program is using a lot of CPU, and I've already did a virus scan. Additionally, when I tried resetting my computer to factory default, it said it cannot be reset.

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3811 Posts

12-24-2015

IN

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Re: Lenovo IdeaPad Flex 15D freezes randomly after several minutes

2017-01-18, 7:28 AM

Run a few tests from this link -

http://support.lenovo.com/us/en/lenovodiagnosticsolutions/tools

 

You should try Storage test, memory test, motherboard test, CPU test. Open Command prompt and try sfc /scannow to check if your windows files are corrupted.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

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2 Posts

02-10-2017

MX

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Re: Lenovo IdeaPad Flex 15D freezes randomly after several minutes

2017-02-15, 1:38 AM

Hola que tal yo al igual tengo el mismo problema pero me sucede en un equipo "Ideacentre AIO70024SHI" Cuando navego por youtube o cualquier otra pagina al azar, Se congela la imagen por completo e intento utilizar el teclado con Alt+Shift+ Delete pero al igual no funcionan, Normalmente Utilizo el navegador de Chrome que es el que me provoca este asunto, Obligandome a tener que apagar el equipo desde el boton de encendido, Y esto no es nada bueno, Alguien sabe el porque se origina esta falla o error y como resolverlo? 

 

Google translation:

 

Hello, I just like the same problem, but it happens to me in an "Ideacentre AIO70024SHI" computer. When I navigate through youtube or any other page at random, the image is completely frozen and I try to use the keyboard with Alt + Shift + Delete but anyway They do not work, I usually use the Chrome browser that causes me this issue, forcing me to have to shut down the computer from the power button, and this is not good, does anyone know why this fault or error originates and how solve?

 

Moderator note: this is an English-language forum.  When posting another language, please include a translation.  That makes it much easier for others to follow - and hopefully offer suggestions.

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2 Posts

02-10-2017

MX

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Re: Lenovo IdeaPad Flex 15D freezes randomly after several minutes

2017-02-15, 1:47 AM

Hello I have the same problem but on a computer "Ideacentre AIO70024SHI" And when I navigate in youtube or any other random page, it freezes the image completely and I try to use the keyboard with the Alt + Shift + Delete keys but they just do not work , Normally the browser I use is Chrome and I'm not sure that it is the one that causes this issue, obliging me to have to shut down the computer from the power button, and this is not good, someone knows why this fault originates Or error Y How to solve

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