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Raten
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Posts: 11
Registered: ‎04-04-2017
Location: IR
Views: 4,037
Message 1 of 13

Lenovo Ideapad 100-15IBY Laptop DVD/CD-ROM missing from my computer

Hello guys. So I wanted to burn some files on a disc but i encountered an error about the disc. so i tried another disc but then i realised the disc driver is missing from "this PC". i went to the device manager and found it while it was Hidden. in the device status box it stated :"Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer."

so i asked some friends and searched through net and some local websites. and then i thought maybe it is a good idea to uninstall the driver so that it it will be reinstalled automatically and the problem will be solved.(Read that solution from the net) so i did it but it is not backSmiley Sad.

now i really need your help to fix this problem.

thank you

Sr Support Specialist
Posts: 8,339
Registered: ‎11-30-2015
Location: PH
Views: 4,025
Message 2 of 13

Re: Lenovo Ideapad 100-15IBY Laptop DVD/CD-ROM missing from my computer

Hi Raten , 

 

Welcome to the Community Forums. 

 

Check on "This PC" and see if the DVD drive is showing . 

You can follow this steps here to isolate a software issue.

 

On the hardware side, Shut down the machine .

Check on the BIOS if it is recognized by turning on the machine using the Novo button (item6 page7). 

Then load defaults and save and exit. 

Try reseating the optical drive ,ensuring that the contact is good (page35

It would be handy if we have a spare DVD drive to swap with or test the same drive on another laptop.

 

Update us how it goes.

 

Regards



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Raten
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Posts: 11
Registered: ‎04-04-2017
Location: IR
Views: 4,001
Message 3 of 13

Re: Lenovo Ideapad 100-15IBY Laptop DVD/CD-ROM missing from my computer

Hi again. It didn't work when i tried to do what it said on microsoft guide. So i went on to the hardware side. I went to the bios and loaded the default and exited with saving changes. Then something really bad happened i guess. You can see the pictures i took.

Raten
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Posts: 11
Registered: ‎04-04-2017
Location: IR
Views: 4,000
Message 4 of 13

Re: Lenovo Ideapad 100-15IBY Laptop DVD/CD-ROM missing from my computer

Picture 2

Raten
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Posts: 11
Registered: ‎04-04-2017
Location: IR
Views: 3,997
Message 5 of 13

Re: Lenovo Ideapad 100-15IBY Laptop DVD/CD-ROM missing from my computer

Pic 3

Raten
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Posts: 11
Registered: ‎04-04-2017
Location: IR
Views: 3,993
Message 6 of 13

Re: Lenovo Ideapad 100-15IBY Laptop DVD/CD-ROM missing from my computer

Last pic

Raten
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Posts: 11
Registered: ‎04-04-2017
Location: IR
Views: 3,992
Message 7 of 13

Re: Lenovo Ideapad 100-15IBY Laptop DVD/CD-ROM missing from my computer

So now i'm stuck in a loop. Even shutting down and restarting wont help me.

Sr Support Specialist
Posts: 8,339
Registered: ‎11-30-2015
Location: PH
Views: 3,990
Message 8 of 13

Re: Lenovo Ideapad 100-15IBY Laptop DVD/CD-ROM missing from my computer

Hi Raten , 

 

Greetings. 

 

Was the DVD seen in the BIOS as same with the harddrive in the main information page? 

Did it came with Widows 8.1 preloaded ? 

 

Shut down and use the Novo button to access BIOS or FN + F2 on restart.

Normal defaults should be Configuration tab, SATA controller mode AHCI 

Security tab : secure  boot enable 

Boot tab : Boot mode  to UEFI 

Exit tab OS optimized defaults to Windows 8.1 

 

Shut down the machine and restart to check if it would be able to detect the harddrive instead of the PXE network boot. Else , you may change settings above (try SATA controller first and save) . 

 

Update us how it goes.

 

Regards

 



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Raten
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Posts: 11
Registered: ‎04-04-2017
Location: IR
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Message 9 of 13

Re: Lenovo Ideapad 100-15IBY Laptop DVD/CD-ROM missing from my computer

As i posted the picture, i can't see any Dvd in bios information tab.

I checked the other tab's information and everything was the same way you mentioned. So i changed SATA controller mode to compatible and exited with saving changes. Same thing went on. Still stuck in the same loop.

Sr Support Specialist
Posts: 8,339
Registered: ‎11-30-2015
Location: PH
Views: 3,961
Message 10 of 13

Re: Lenovo Ideapad 100-15IBY Laptop DVD/CD-ROM missing from my computer

Hi Raten , 

 

Greetings. 

 

As shown from the BIOS screenshot , DVD drive is not detected and may need to be tested out / changed.

Testing dvd drive with a known good one or using it on another machine verifies its integrity as BIOS itself do not recognize that it is mechanically there. 

 

The system has no preload OS too so we may have to change settings as follows (save and exit after) :

Configuration tab : SATA controller Mode - AHCI
Security tab : Secure boot - disabled
Boot tab : Boot mode to EFI /legacy
Exit tab : OS optimized default - (your installed OS)

 

Update us how it goes.

 

Regards



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