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Alaknanda
Paper Tape
Posts: 2
Registered: ‎05-01-2017
Location: AU
Views: 5,324
Message 1 of 12

Lenovo Ideapad 100- Hinge broken

I bought the laptop in April 2016. Started having issues closing the laptop (made grating noise and felt like something inside was crunching) and screen around the hinge sortof came off around March 2017. Was in middle of submitting my PhD thesis so couldn't take it to repair rightaway. A week later, the plastic part outside the hinge broke off and hinge completely came off. Took it to JB HI-Fi on 14th April 2017 and they sent pictures to Lenovo. There are no signs of external damage, laptop has been used and taken care of properly and Lenovo refuses to cover it under warranty. Absolutely unacapptable!! 

Called Lenovo customer support on 5th May, technician asked for addtional photos of the hinge from all angles to have another assessment. Currently awaiting a call back from that assessment. 

Looked at other blogs and saw other people having same issues with Lenovo IDeapad 100. Will be reporting the issue to consumer protection affairs as clearly not an issue associated with mishandling or external damage. So frustrating that less than a year and have to deal with this. 

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 5,199
Message 2 of 12

Re: Lenovo Ideapad 100- Hinge broken

Hello Alaknanda

Thanks for using the Lenovo forums.


And that`s why you should always invest in accidental damage cover for all of your electronic devices no matter how careful you are with them.

 

If you only have the base warranty on the unit, then that does not cover any physical damage on the unit, which means the repair team wont be able to offer a warranty repair for it.

 

You may get lucky, but I highly doubt that they will be able to offer the warranty repair.

Llet us know how you get on.



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Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
Alaknanda
Paper Tape
Posts: 2
Registered: ‎05-01-2017
Location: AU
Views: 5,182
Message 3 of 12

Re: Lenovo Ideapad 100- Hinge broken

Hello Krakken

So you are basically suggesting that base warranty on the laptop is a token term and it absolves the company of any fault they may have made during manufacturing. No, i don't think i agree with your suggestion of "accidental damage", compeltely negates the concept of warranty. 

 

My previous notebook from HP lasted me 8 years, had to get it fixed once during that time. 

I posted this complaint so that future Lenovo Ideapad 100 users have a precedent in case they come across the same issue. How Lenovo is able to get away with it is beyond comprehension.

 

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 5,167
Message 4 of 12

Re: Lenovo Ideapad 100- Hinge broken

No, I mean the base warranty will only cover hardware manufacturing faults.

 

When the hinges first started going, with the noise you have mentioned they make, as you have owned another laptop for 8 years as you say, you should`ve realised that something was not right with this.

 

If you would`ve reached out to the support team back then, then they could`ve potentially just fixed it up for you.

You may even would`ve been able to get it replaced if you would`ve went back to your retailer early.

 

That`s why I mentioned the accidental damage cover, no matter what, you never know what could happen, especially when today`s electronics appear more and more fragile, or just cheaper materials are being used really.

 

In any case, hopefully they will be able to offer you the warranty repair, but as I mentioned, dont be too optimistic about it.


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drivera
Paper Tape
Posts: 2
Registered: ‎08-19-2017
Location: US
Views: 4,919
Message 5 of 12

Re: Lenovo Ideapad 100- Hinge broken

Hello,

 

Did you ever get this problem resolved? Did they send you replacement hinges?

I have the exact same problem after the warranty period expired.

Do you know the replacement part# for the hinges.  I need to replace 1 of the 2, as well

as the bezel/housing around the screen.

We did not drop or damage the laptop.  It started falling apart on it's own.

 

Thanks,

 

Dino

AsrarSheikh
What's DOS?
Posts: 1
Registered: ‎03-12-2018
Location: CA
Views: 4,039
Message 6 of 12

Re: Lenovo Ideapad 100- Hinge broken

 

Hi

I am writing this as a followup to the compalints about the broken hinges on Lenovo Idea Pad. I have the same problem. I have been very carefull in using the computer and it was not dropped or mishandled. I believe that since this defect has been faced by several other users, it must be classified as a manufacturing/design defect. I would like to know what should be done to rectify the problem short of buying a new computer (may be not buying Lenovo is the solution to the problem is not satisfactory and might recommend the same to my colleauges and friends). Should we take this matter as a class action by the Lenovo Community?

 

Dr. Asrar Sheikh

Ex- Rector/Professor

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Broken100
What's DOS?
Posts: 1
Registered: ‎03-28-2018
Location: GB
Views: 3,916
Message 7 of 12

Re: Lenovo Ideapad 100- Hinge broken

My 100 hinge just came apart at the join due to the flimsy nature of the design. Enlaptop isnsix months old. I returned itcin good faith, they are trying to either bill me £110 to repair it or £27 to have it returned to me still broken. I can opt to have it destroyed apparently. I bought the thing online through Tesco. I never imagined any manufacturer would risk reputaon by selling such flimsy goods and then fail to cover manufacturing/design defects under warranty. Essentially they are holding my computer hostage presently. I have written to them in detail explaining the failure due to poor design asking they read my analysis of the design flaws (I have a BEng in Mechanical Engineering, so it's worded clearly enough) and either taake that into consideration, repair the laptop and return it to me, or to simply return it to me free of charge. I'm going to go to UK trading standards if the latter. I refuse to pay a £27 ransom to get my laptop back. It is evidence. There seems evidence enough of a design flaw for the product to be deemed not fit for purpose sold.

dvdking14
Paper Tape
Posts: 2
Registered: ‎09-25-2017
Location: MT
Views: 3,806
Message 8 of 12

Re: Lenovo Ideapad 100- Hinge broken

I have a similar issue with my ideapad 100 which I bought in may 2016. The left hinge plasti broke off and now the bottom shell is getting loose from the top half and I dont know how can I fix it. Please note that I rarely take it away with me so it sits on my desk 90% of its time and I never dropped it.

dvdking14
Paper Tape
Posts: 2
Registered: ‎09-25-2017
Location: MT
Views: 3,804
Message 9 of 12

Re: Lenovo Ideapad 100- Hinge broken

I bought mine in May 5 of 2016 with the left hinge plastic broken in late 2017 and I never dropped it. I had it repaired once because the display would not turn on but it was repaired by the official lenovo distributors in my country. Not the bottom part near the side exhsaust is opening and I am afraid that it will break  even more.

noobi
What's DOS?
Posts: 1
Registered: ‎07-30-2018
Location: IE
Views: 2,967
Message 10 of 12

Re: Lenovo Ideapad 100- Hinge broken

regardless of any warrenty offered with a machine of any kind people still have consumer rights. the right fo rthe object they have purchased to fullfill its purpose. sure fine if someone has dropped the machine, thrown it out the window, spilled tea all over it then of course it is not the fault of the manufacturer. but when you have created a machine for which the housing is badly designed and causes the object to be unable to open or close you are repsonsible for that. the plastic housing and bushings are too flimsy to keep the very tight and infelxible metal hinges within. i have a think pad which opens and closes just fine. but i have two idea pads whos hinges are so stiff that they have broken through the palstic housings and because they are attached with glue they cannot be easily repaired at home. the glue is brittle, it cracks parts of the housing away when the hinge moves and that is how the housing becomes weakened and the hinge becomes impossible to use. if i buy a washing machine and the machine does not keep the water inside i do not need any warranty to bring it back to the shop and explain the problem. and if many many many people have the same problem over nad over again as lenovo costomers are experiencing the manufacturuer shoudl admit their mistake and make some amends. sending it to a lenovo center would be far too expensive fo rmyself or for a company to cover. but the hinge covers are small plastic bits that probably cost a few cents. the least you could do is start sending people replacement parts. or at the very very least allow them to purachase such parts to fix the problem which was caused by design flaws. if you cannot open a laptop you cannot use it. if you cannot close it, it cannot function as a mobile computer. the opening and closing of the laptop is an integral part of the function of the machine, just as opening and closing the door to the washing machine is imporant, whether it works as a laptop is dependant on it opening and closing. otherwise it is just a screen with a kepboard attached. no longer a laptop. you made a mistake. and despite any of your own personal warranty restrictions people do have consumer rights nad you also have obligations to consumers. not nessisarily to repair but to at least admit the fault and stop blaming it on the client and accidental damage. it is not an accident. it is a design flaw. anyone with common sense can see that if you hav a hinge made of a very stiff material and a housing of very flimsy material it will not work well. when you have a flexible housing and brittle glue it will nto work well. you need to start using mroe flimsy hinges. in fact since i have taken the hinges off and replaced the lid with duct tape it functions far far better than it ever did with the stiff hinges. so if i can solve my problem with duct tape you can surely at least try to solve the problem. maybe send people a roll of duct tape and your sincere apologies. at least that would be something. 

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