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Social Support Agent
Social Support Agent
Posts: 131
Registered: ‎08-02-2018
Location: PH
Views: 138
Message 11 of 25

Re: Lenovo Ideapad 100s Bitlocker Recovery Key

Hi there! You may need to recover the key from microsoft, please click this link https://lnv.gy/2KWCwJ9 for details. 



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Davenham2018
Paper Tape
Posts: 7
Registered: ‎12-05-2018
Location: GB
Views: 128
Message 12 of 25

Re: Lenovo Ideapad 100s Bitlocker Recovery Key

Thanks Arjay,

 

l have tried the site on your link and there is no bit locker recovery key stored in my Microsoft account.  I am looking for a way to over-ride the bit locker key to reset the idea pad back to factory settings.

 

 

regards.

Social Support Agent
Social Support Agent
Posts: 131
Registered: ‎08-02-2018
Location: PH
Views: 126
Message 13 of 25

Re: Lenovo Ideapad 100s Bitlocker Recovery Key

Have you already tried to reset the laptop to factory? Though it will delete the data, it might resolved the issue regarding the bitlocker. To reset the laptop, you can try the steps in this link https://lnv.gy/2KXqI9F thanks. 



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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willyc
What's DOS?
Posts: 1
Registered: ‎12-05-2018
Location: US
Views: 124
Message 14 of 25

Re: Lenovo Ideapad 100s Bitlocker Recovery Key

Im dealing with the exact same problem. 

Alan_Hach
Paper Tape
Posts: 7
Registered: ‎11-15-2018
Location: AE
Views: 119
Message 15 of 25

Re: Lenovo Ideapad 100s Bitlocker Recovery Key

Unfortunately the recovery key that I could find in my account did not work. It seems that is is for my other laptop as per the devise ID.

Alan_Hach
Paper Tape
Posts: 7
Registered: ‎11-15-2018
Location: AE
Views: 118
Message 16 of 25

Re: Lenovo Ideapad 100s Bitlocker Recovery Key

Tried to reset using Novo button,  but is still takes me after choosing to remove all files to the recovery key screen. Si I cannot reset it even with that.

Davenham2018
Paper Tape
Posts: 7
Registered: ‎12-05-2018
Location: GB
Views: 114
Message 17 of 25

Re: Lenovo Ideapad 100s Bitlocker Recovery Key

Hi Arjay,

 

Yes l have tried the Nouvo button, but the actions such as restore and reset to factory settings do not work, and simply goes back to the bit locker recovery screen.

 

i have looked at all of the forums re bit locker recovery key and none can provide a solution.

 

regards.

Social Support Agent
Social Support Agent
Posts: 131
Registered: ‎08-02-2018
Location: PH
Views: 100
Message 18 of 25

Re: Lenovo Ideapad 100s Bitlocker Recovery Key

Please contact our service center for options. Please click https://lnv.gy/2BUjvo5; then filter it by the city nearest you. Thanks. 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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Davenham2018
Paper Tape
Posts: 7
Registered: ‎12-05-2018
Location: GB
Views: 96
Message 19 of 25

Re: Lenovo Ideapad 100s Bitlocker Recovery Key

Thanks Arjay,

 

is is it not something you can help me with through the forum?

 

regards 

 

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stennywarrior
What's DOS?
Posts: 1
Registered: ‎12-06-2018
Location: GB
Views: 66
Message 20 of 25

Re: Lenovo Ideapad 100s Bitlocker Recovery Key

Did you get anywhere with this?

 

I've been nearly a month and still it's not fixed. 

 

Seems to be an issue with all the 100s models.

 

I spoke with UK tech support who pretty much said that Lenovo and Microsoft are washing their hands of the issue. 

Cheers. 

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