12-05-2018 10:07 AM
l have tried the site on your link and there is no bit locker recovery key stored in my Microsoft account. I am looking for a way to over-ride the bit locker key to reset the idea pad back to factory settings.
12-05-2018 10:36 AM
Have you already tried to reset the laptop to factory? Though it will delete the data, it might resolved the issue regarding the bitlocker. To reset the laptop, you can try the steps in this link https://lnv.gy/2KXqI9F thanks.
12-05-2018 11:16 AM
Yes l have tried the Nouvo button, but the actions such as restore and reset to factory settings do not work, and simply goes back to the bit locker recovery screen.
i have looked at all of the forums re bit locker recovery key and none can provide a solution.
12-06-2018 06:00 PM
Did you get anywhere with this?
I've been nearly a month and still it's not fixed.
Seems to be an issue with all the 100s models.
I spoke with UK tech support who pretty much said that Lenovo and Microsoft are washing their hands of the issue.