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marcustork13
Blue Screen Again
Posts: 2
Registered: ‎12-15-2017
Location: PH
Views: 688
Message 1 of 4

Lenovo Ideapad 110 shuts down when I connect a device through the usb

So my laptop Lenovo Ideapad 110 is 1 year old. It's not that good. So it started like 5 months ago where it would randomly shut down when not connected to the charger. I think it's a problem with the battery because just recently I decided to factory reset it and when I connected my phone guess what happened, it freaking shut down. When it does that it makes a silent beep and I cant turn it on everytime it shuts unless I plug in the charger. Anything I could do to stop it without replacing the battery?

Sr Support Specialist
Posts: 9,101
Registered: ‎11-30-2015
Location: PH
Views: 671
Message 2 of 4

Re: Lenovo Ideapad 110 shuts down when I connect a device through the usb

Hi marcustork13,

 

Welcome to the Community Forums.

 

Would it still shut down with a connected charger and another device connected via USB port?

If not, then most likely the battery cannot provide sufficient power to provide the demand of such devices and that you may need to have it always connected with charger without replacing the battery.

 

I should have been reported with technical support 5 months ago when you noticed it happening and I am just not sure that the warranty is still up. You can have it checked here for the warranty.

 

I would suggest having it taken to a service center for battery testing and if there is any internal parts that could have caused it other than battery failure.

 

Hope this help answer your query.

Update us how it goes for you.

 

Regards



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marcustork13
Blue Screen Again
Posts: 2
Registered: ‎12-15-2017
Location: PH
Views: 663
Message 3 of 4

Re: Lenovo Ideapad 110 shuts down when I connect a device through the usb

It doesnt shut down when connected to the charger and it shuts down randomly when not connected to the charger. How much is a battery and where can I get this laptop checked?

Sr Support Specialist
Posts: 9,101
Registered: ‎11-30-2015
Location: PH
Views: 661
Message 4 of 4

Re: Lenovo Ideapad 110 shuts down when I connect a device through the usb

Hi marcustork13

 

It is a probable battery issue.

For pricing and availability for service you can follow this guideline:

How to lookup and purchase Accessories, Upgrades, and FRU/CRU Replacement Parts

 


AP Countries Lenovo Part Sales Distributor Contact (Non-IBM)

Philippines ServLink Technology Services Phils. Inc.
Address:
384-B, E. Rodriguez Brgy.
Immaculate Concepcion
Quezon City, Metro Manila
Philippines Contact Details:
Email: parts@servlink.ph
Tel:705 6801
Fax:705 6800

 

Sales chat and contact also available on Lenovo ph website here (top right hand part) that you may inquire with the sales team aside from the store that you have purchased the machine from. They are usually friendly enough to assist you with the information and service center nearest your location.

 

Hope this help answer your query.

 

Regards



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