02-13-2018 04:39 AM
Good morning, i have buy also a Lenovo Ideapad 310 15 ABR with dual graphic R5 and Radeon R6 M435DX.
After 3/4 month with Radeon driver upgrade i see that the notebook restart during work. I am not sure if this was due to this problem.
After the reboot during my work at notebook i have a persistent black screen on logon (when need to enter the user password) for several minutes with only mouse cursor visible.
Three week ago i see that graphic was slow.
Then when i see the Task Manager was present only R5 integrated AMD video card with 512 MB of diedied memory.
Radeon R6 M435DX with 2 GB of memory was not visible.
I try to change on BIOS on Dual Graphic Card and switchable graphic card, but with no result.
If i see system information i see Radeon R6 M435DX like cached hardware.
On device proprety: "Currently, the hardware device is not connected to the computer. (Code 45). To solve the problem, connect the device to the computer again."
Lenovo Vantage do not found problem.
There are problem with Radeon R6 M435DX device?
I can open the notebook to see the device or this invalidate the product warranty?
10-20-2018 09:55 PM
Please try to rollback the graphics driver in Device manager to see if the updated driver is causing the issue. If you do not have that option try to install the driver from our website while the laptop is on Safe mode. Kindly check the download link below.
I would also recommend to perform a hardware scan on the laptop using the Lenovo Solution Center to check the integrity of the hardware components on the laptop. If you do not have it installed on your laptop check the download link below.
Update us how it goes.
12-22-2018 03:14 PM
12-22-2018 03:22 PM