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Ron999
Paper Tape
Posts: 4
Registered: ‎03-30-2017
Location: US
Views: 12,503
Message 1 of 8

Lenovo Ideapad 310-15ABR restart issue - Windows 10

Bought 310-15ABR few days ago, and i have issue with restarting this laptop.

The problem is that, whenever I click "Restart" or if Windows automatically restarts (after updates), the laptop will shutdown and boot to lenovo logo screen and stay there forever. I have to click ALT CTRL DEL to reboot it again and it will then show lenovo logo and boot into windows. 

This happens on every restart. Essentially restart functionality is as good as shutdown. Its better to shutdowns and then click the power on button.

 

Here is what i have discovered:

- The issue disappears if i am not logged in into my windows account. So basically if i boot into windows and dont sign in, then restart, it will restart into windows and go to login screen.

- The issue pops up if i am logged in into my windows account and click the restart button, no matter how long i used the laptop

 

Here is what i have done so far:

- Reset bios to default setting 

- Reset windows to defaut

- Installed windows from scratch using bootable USB.

- Flashed the latest bios 

- Installed and uninstalled all the lenovo drivers

- Installed a new SSD replacing the hard disk

 

The issue hasnt resolved

Need some help

 

Thanks

Ron

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 12,453
Message 2 of 8

Re: Lenovo Ideapad 310-15ABR restart issue - Windows 10

Hello Ron999

Thanks for using the Lenovo forums.

Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal

Hope this helps, let us know how you get on.


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Ron999
Paper Tape
Posts: 4
Registered: ‎03-30-2017
Location: US
Views: 12,438
Message 3 of 8

Re: Lenovo Ideapad 310-15ABR restart issue - Windows 10

HI,

Thanks for replying. I tried doing static discharge multiple times with laptop turned off and no power connected. The laptop does not have a removable battery. Unfortunately that did not fix the issue. 

Appreciate your help.

Ron999
Paper Tape
Posts: 4
Registered: ‎03-30-2017
Location: US
Views: 12,547
Message 4 of 8

Re: Lenovo Ideapad 310-15ABR restart issue - Windows 10

Hi all,

I finally figured out the problem. It was TPM issue. I had to reset TPM from within windows using tpm.msc

This seems to have resolved the issue for me.

Dalis
Blue Screen Again
Posts: 2
Registered: ‎12-06-2017
Location: US
Views: 9,275
Message 5 of 8

Re: Lenovo Ideapad 310-15ABR restart issue - Windows 10

Hi I have the same problem with T570. I tried clear the TPM, but this issue still there some time. Do you have any more suggestions?
berry80
Paper Tape
Posts: 7
Registered: ‎01-02-2018
Location: GB
Views: 8,151
Message 6 of 8

Re: Lenovo Ideapad 310-15ABR restart issue - Windows 10

what is TPM?

Udayfreelancer
Paper Tape
Posts: 11
Registered: ‎03-11-2018
Location: IN
Views: 4,293
Message 7 of 8

Re: Lenovo Ideapad 310-15ABR restart issue - Windows 10

Try Device Manager -> System devices and update the drivers by right clicking and choosing update drive, for mostly Lenovo ACPI....

Some of them will say already uptodate. Some will update. This mostly will solve the problem. My laptop has not restarted for 7 days after i did this. Try it out. Was searching for a soltion for almost a year, hence though of sharing. Smiley Happy All the best.

 

Udayfreelancer
Paper Tape
Posts: 11
Registered: ‎03-11-2018
Location: IN
Views: 4,201
Message 8 of 8

Re: Lenovo Ideapad 310-15ABR restart issue - Windows 10

Sorry the above steps are not the solution. It did restart twice after that. Planning to go with going through event log to figure out the issue. Will update if there is any progress.

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