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bezerra
What's DOS?
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Registered: ‎03-11-2017
Location: BR
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Message 1 of 9

Lenovo Ideapad 310 15ISK performance issue

Hi, I brought this notebook about 2 weeks ago and since then I'm having this performance issue; when its conected to the charger I get like 100+ FPS on CS:GO and when its on off the charger it gets like ~30 FPS in the same game. I already configured for maximum performance in the battery but it did not help, I restored the notebook but it did nothing. What can I do to solve this?

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
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Message 2 of 9

Re: Lenovo Ideapad 310 15ISK performance issue

Hi there, Bezerra         -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Make sure the heatsink is on tight, that CPU might actually be overheating.

 

Your CPU / GPU might be overheating and it's throttling down which may explain the FPS drop during games - this would cause your CPU / GPU to operate in a low frequency. Try to monitor your CPU by using CoreTemp and your GPU by using GPU Shark or Afterburner.

 

If you get high temperatures, you can try to decrease the heat by:

  1. Using a good quality cooling pad that runs on high RPM or a better cooling in your room.
  2. Replacing the stock Thermal Interface Material with a good quality TIM like Noctua NT-H1Tuniq TX-4, or Artic Silver 5.

Also, run a few tests from this link -

http://support.lenovo.com/us/en/lenovodiagnosticsolutions/tools

 

You should try Storage test, memory test, motherboard test, CPU test. Open Command prompt and try sfc /scannow to check if your windows files are corrupted.

 

Update us how it goes.

 

 

 

 

           

Regards,

 

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bezerra
What's DOS?
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Registered: ‎03-11-2017
Location: BR
Views: 1,976
Message 3 of 9

Re: Lenovo Ideapad 310 15ISK performance issue

Thank you for the answer! But I'm worried cause today I was testing CS:GO again and it gets 50~60 FPS. Its overheating, I can feel, but wasnt like that at the first days I bought it, its was overheating too I think but the performance wasnt affected when I plugged the charger on, was like 100~120 FPS. I'll try to buy a cooler and see whats going to happen, what if it doesnt work?
den4er98
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Registered: ‎03-12-2017
Location: RU
Views: 1,964
Message 4 of 9

Re: Lenovo Ideapad 310 15ISK performance issue

On this model the cooler works always. Can not you hear his noise?

Retired Support Specialist
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Message 5 of 9

Re: Lenovo Ideapad 310 15ISK performance issue

Did the issue get resolved?

           

 

 

 

Regards,

 

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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution

den4er98
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Message 6 of 9

Re: Lenovo Ideapad 310 15ISK performance issue

no. This problem is far from being an isolated one. And not only on the models 310

Retired Support Specialist
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Message 7 of 9

Re: Lenovo Ideapad 310 15ISK performance issue

Since is a brand new system, i would recommend contacting Lenovo service centres and applying the normal phone techniques to get it replaced promptly or assist you further.

 

Schedule a Call-back for faster support

English 24 hours a day 7 days/week 

During business hours, you may also engage with live chat support.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

den4er98
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Message 8 of 9

Re: Lenovo Ideapad 310 15ISK performance issue

The same other laptops also make a noise. I checked already 4 pieces 

AliZA95
What's DOS?
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Registered: ‎07-02-2017
Location: IR
Views: 1,685
Message 9 of 9

Re: Lenovo Ideapad 310 15ISK performance issue

Hi

I have a big problem with playing games on lenovo ideapad 310 ....

i bought this laptop yesterday and when i tried to play Dota 2 , it has a stable fram at "5" .i can not believ this.

and what do u mean its overheating????? i just turned on the laptop and start the game , and again 5 fps .

and its not just dota 2. every drivers are up to date. plz dont tell me the same thing u are sayin in all other topics , give us a real answer.

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