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Bradlee
Fanfold Paper
Posts: 9
Registered: ‎03-18-2017
Location: CA
Views: 14,107
Message 1 of 10

Lenovo Ideapad 310 - 15ikb 80TV Freezing issue

I recently bought a Lenovo Ideapad 310 about a month ago, shortly after installing all reccomended updates on the Lenovo companion app, including reccomended BIOS and Windows 10 updates my laptop has started getting semi random freezes. When a freeze occurs the entire system locks up, the sound makes a very short interval constant loop, and I have to preform a full reboot. It seems to happen more frequently when playing certain games (CSGO, Left 4 Dead 2) Less frequently when playing less demanding games (Starbound, Minecraft) however sometimes it feels like it can happen at any time as it has happened a few times just browsing the internet or once while idle and downloading something in the background.

Sometimes I can tell when it's about to happen. In the case where the computer is about to freeze while playing CSGO I lose connection to the server, the game tell's me it's attempting to reconnect, every time I see this the computer goes into the freeze 5-10 seconds later, This morning I was fast enough to alt tab before the freeze and noticed that my laptop said it was still connected to the internet just before it then froze and I had to reboot

 

I have no idea what could possibly be causing this but wanted to know what my options are or wether anybody else was experiencing similar constant and seemingly random freezes

 

 

Moderator comment: Bumping more frequently than 3 days unfairly pushes other members' threads downwards. Bumping post(s) removed.

Bradlee
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Registered: ‎03-18-2017
Location: CA
Views: 13,968
Message 2 of 10

Re: Lenovo Ideapad 310 - 15ikb 80TV Freezing issue

Could a mod at least send me the BIOS file that comes stock on this model so I can backflash my BIOS and do a proper factory reset and attempt to self diagnose the issue?

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Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 13,940
Message 3 of 10

Re: Lenovo Ideapad 310 - 15ikb 80TV Freezing issue

Hello Bradlee

Thanks for using the Lenovo forums.

The bios should be found on the from the support page.

 

Sounds like it may be possible overheating, try to keep track of the temperature of things with something like realtemp.

 

Let us know how you get on.


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Bradlee
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Posts: 9
Registered: ‎03-18-2017
Location: CA
Views: 13,931
Message 4 of 10

Re: Lenovo Ideapad 310 - 15ikb 80TV Freezing issue

I can say with 100% certainty it's not overheating. The computer is well within the system requirements and I always play on all low settings for most everything so as to keep the longevity of this laptop as long as possible. It's not even warm when it freezes, and it's not dust either as I JUST bought it. It also doesn't explain the freezing while idle. These freezes are more akin to a BSOD without the actual blue screen. I am fairly positive it's a software issue as it didn't start occuring until after I installed the reccomended BIOS update (The first one being 3JCN24WW) and the problem persisting with version 3JCN26WW, before I do a factory reset and lose all my files I want to make sure it's not because of the BIOS, however the support site you linked only shows the version I currently have (http://pcsupport.lenovo.com/ca/en/products/LAPTOPS-AND-NETBOOKS/300-SERIES/310-15IKB/80TV/80TV00WEUS...) and doesn't provide past versions. I need the version that comes stock on the laptop from the factory so I can backflash my BIOS and properly pinpoint the issue.

Bradlee
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Registered: ‎03-18-2017
Location: CA
Views: 13,905
Message 5 of 10

Re: Lenovo Ideapad 310 - 15ikb 80TV Freezing issue

3 days and still no actual support from any Lenovo employess. This has to be possibly the WORST support forum I've ever been on.

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Bradlee
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Posts: 9
Registered: ‎03-18-2017
Location: CA
Views: 13,873
Message 6 of 10

Re: Lenovo Ideapad 310 - 15ikb 80TV Freezing issue

UPDATE-

I had to go to the Lenovo reddit community to ACTUALLY get some support, within the hour the lone lenovo employee that browses that reddit "iamlenovoUS" was actually able to help me and supply me with the old BIOS WITHIN THE HOUR

And backflashing appears to have solved my freezing issue. For anybody else having similar issues or who would like to go back to a previous BIOS the link I was supplied with will be found below, don't forget to enable backflashing to previous BIOS versions in the UEFI settings.
https://download.lenovo.com/consumer/mobiles/3jcn21ww.exe

The amount of actual "Support" in these SUPPORT FORUMS is an absolute joke.

enoch11277
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Posts: 3
Registered: ‎03-29-2017
Location: US
Views: 13,707
Message 7 of 10

Re: Lenovo Ideapad 310 - 15ikb 80TV Freezing issue

Try this: I had similar problems.

Go to bios.

To go bios:

1.turn on computer.

2. Keep pressing fn button while boot and keep tapping f2 button to enter bios.

3. When enter bios: move to security

and  Disable Intel SGX 

I solved freezing and sluggish problem after disable this function.

 

Pepe_LA
What's DOS?
Posts: 1
Registered: ‎05-18-2017
Location: CA
Views: 13,055
Message 8 of 10

Re: Lenovo Ideapad 310 - 15ikb 80TV Freezing issue

Hello,

 

I bought 2 of this at Costco.

They froze randomly. Sometimes every day, sometimes every 2 or 3 days. Mainly when transferring big amounts of data over the Wi-Fi backing up with Veeam.

I applied the disable Intel SGX solution and the BIOS downgrade without results.

They froze like a photo, no blue screen, no Event Viewer trace, nothing.

After 2 days of troubleshooting I gave up and bought 2 Thinkpads at NewEgg.

Two workdays more for transferring all the files of both.

I returned them to Costco. The employee was visibly upset. When I told him that the reason was that the laptops were freezing, he told me “All computers use to freeze”.

Unfortunately for him, within the first 90 days “the problem is up to Costco and Lenovo”. I invested 4 days of work on this.

Shivam77
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Posts: 2
Registered: ‎12-29-2017
Location: IN
Views: 9,033
Message 9 of 10

Re: Lenovo Ideapad 310 - 15ikb 80TV Freezing issue

How to stop Intel SGX and i do not see Intel SGX any other name so please tell me
ampwizard
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Posts: 37
Registered: ‎07-23-2018
Location: GB
Views: 4,088
Message 10 of 10

Re: Lenovo Ideapad 310 - 15ikb 80TV Freezing issue

The installed BIOS is supposed to work with the machine. It shows what Lenovo's quality control is like if it does not. I have had freezing issues with my Ideapad 320 14IKB since March and have discovered that the warranty is effectively useless. The computer has been going back and forth to their repair centre for months and it is just about to be shipped there again. In the meantime I have had to buy another computer as I need it for my business.

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