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ak61
Paper Tape
Posts: 4
Registered: ‎03-25-2017
Location: US
Views: 4,688
Message 1 of 8

Lenovo Ideapad 310 - 15ikb wifi issues

Hi, I have a brand new Ideapad 310 touch-15ikb. wifi-speeds are crazy low. ethernet speeds are about 55mbps download/70mbps upload, WIFI SPEEDS 5mpbs download/40mbps upload.

upgraded the wifi driver, and updated to the latest windows 10 and everything, could not figure out what is wrong. Run Lenovo diagnostics for wireless, showing everything OK.  I m literally sitting next to the router, but not working. on my other devices such as iphone, and ipad i have up to 45mbps wifi speeds. Thank you very much.

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Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 4,632
Message 2 of 8

Re: Lenovo Ideapad 310 - 15ikb wifi issues

Hello Ak61

Thanks for using the Lenovo forums.

Try to download the WiFi and Chipset drivers for the unit from the support page.

Make sure to reboot after an update on the unit.

 

Hope this helps, let us know how you get on.


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ak61
Paper Tape
Posts: 4
Registered: ‎03-25-2017
Location: US
Views: 4,616
Message 3 of 8

Re: Lenovo Ideapad 310 - 15ikb wifi issues

I updated all the drivers, did not help. One last thing is my router, which is not that old router but still will get a new quantum router from Verizon and check afterwards. will update here.

I connected wifi thru my "PERSONAL HOTSPOT" on my cell phone, and wifi worked great, i had 35-40mbps on the laptop which I guess tells laptop might not be the problem.
Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
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Message 4 of 8

Re: Lenovo Ideapad 310 - 15ikb wifi issues

Did the issue get resolved?

 

 

 

 

Regards,

 

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ak61
Paper Tape
Posts: 4
Registered: ‎03-25-2017
Location: US
Views: 4,575
Message 5 of 8

Re: Lenovo Ideapad 310 - 15ikb wifi issues

not yet. Verizon will install the new fios box and the new router today. will update here.

ak61
Paper Tape
Posts: 4
Registered: ‎03-25-2017
Location: US
Views: 4,567
Message 6 of 8

Re: Lenovo Ideapad 310 - 15ikb wifi issues

Good news!  We just had our new  router installed. The problem has been solved with the new router. Old fios router was apperantly the cause of the wifi issue. 

I was able to get 61Mbps wifi with the new router on the speed test, and it was stable all the way thru. Thank you all.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 4,514
Message 7 of 8

Re: Lenovo Ideapad 310 - 15ikb wifi issues

Great that all goes wellSmiley Happy

Please feel free to utilize our forums at any time.

 

 

 

 

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Garvit12
SCSI Port
Posts: 36
Registered: ‎03-23-2016
Location: IN
Views: 3,744
Message 8 of 8

Re: Lenovo Ideapad 310 - 15ikb wifi issues

Hey my lenovo ideapad 310 15ikb without touch also had this wifi problem. My lappy is on windows 10 creator update and latest bios installed and even with updated wifi driver the max speed i hit is 1 mb from my 50 mbps net plan and my other devices is working good on that same wifi. Ny lappy gets full speed of wifi when i connected the charger of laptop to power supply only otherwise it dont get any speed please help me regard that i know lenovo support team is very bad in responding so guys please help me with this 

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