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redd23
Paper Tape
Posts: 3
Registered: ‎03-26-2017
Location: CA
Views: 8,041
Message 1 of 4

Lenovo Ideapad 310 Webcam is not working

Hello,

 

On Windows 10. Just bought this laptop couple weeks ago. Decided to try and skype for the first time. Camera didnt turn on. Camera doesnt show up in the Lenovo Settings App. In Device Manager, Easy Camera was actually hidden. Had to unhide it from the View menu. Message in the device is: 

Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer.

 

I have searched the forums and saw the post where simply activating using the F8 hotkey works for someone. It does NOT work for me. Any advice??

 

Thanks

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 7,976
Message 2 of 4

Re: Lenovo Ideapad 310 Webcam is not working

Hello Redd23

Thanks for using the Lenovo forums.

Try to download the Camera and Chipset drivers for the unit from the support page.

Make sure to reboot after an update on the unit.

 

Hope this helps, let us know how you get on.


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redd23
Paper Tape
Posts: 3
Registered: ‎03-26-2017
Location: CA
Views: 7,964
Message 3 of 4

Re: Lenovo Ideapad 310 Webcam is not working

I have tried installing the webcam driver from Lenovo Support for my specific model with no luck. I have even tried installing Drivers for Windows 8 and 7 and have had no luck. If I dont find a solution I will be returning this laptop. Very frustrated.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 7,924
Message 4 of 4

Re: Lenovo Ideapad 310 Webcam is not working

This sounds like there could be a lose connection to the camera if it only sometimes shows in device manager.

Also go through the below links for better understanding.

 

Link1

Link2

 

Update us how it goes.

 

 

 

Regards,

 

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